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Contact List - ML&S - Toronto Animal Services

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Contact Information

Phone: 311

Licensing: 338-7387 (PETS)
Monday to Friday from 8:30 am to 4:30 pm

Animal education programs: Mary Lou Leiher, Program Manager of Partnerships and Marketing 416-338-6686

Muzzle orders: Forward requests for hearings by e-mail to

Mailing address: 1300 Sheppard Avenue West, Toronto, ON M3K 2A6

Fax: 416-338-6670

Licensing & Adoption (4 shelter locations):
Monday to Sunday Hours: 10:30 a.m. - 6:30 p.m. Closed on Statutory Holidays (Note, during CNE, South Region office is open 8:30 a.m. to 10 a.m. after 10 a.m. visitors must pay CNE admission fee. THis location is closed for 3 days during the Honda Indy.)
Must call ahead to make arrangements for pet surrender services.

Resident can now purchase or renew their dog or cat license at a number of locations across Toronto and online. Please visit the City website.

Animal Shelter Hours:
Monday - Sunday 10:30 am to 6:30 pm (* new hours for the south shelter, see below) are closed on statutory holidays, Remembrance Day and Easter Monday.


(All Animal Shelters accept cash, debit, VISA and Mastercard)

East Region
821 Progress Ave. M1H 2X4 (Hwy. 401 at Markham)
Adoption: 338-7539
Fax: 338-7536

North Region
1300 Sheppard Ave W. M3K 2A6 (at Keele)
Adoption: 338-8723
Fax: 338-8585

South Region (closed as of July 6th until further notice)
15 Nova Scotia Avenue, Suite #2 M6K 3C3
(Horse Palace at Exhibition Place)
Adoption: 338-6668
Fax: 338-6688

West Region
146 The East Mall M8Z 5V5
Adoption: 338-6271
Fax: 338-6272

Adoption Partners

Spay/Neuter Centers:
821 Progress Ave. (feral cat colony sterilizations only)
1300 Sheppard Ave. W. (at Keele - public sterilization for cats only)
By appointment only call: 416 338-6281

Enforcement & Mobile Response Unit (call the Enforcement & Mobile unit to obtain details on an animal investigation or to speak with a Toronto Animal services officer)
Voice Mail: 416-392-7358
Fax: 416-395-7080


Mon-Fri: 8:00 am - 7:00 pm

Removal of a Muzzle Order - mail your request to:

Municipal Licensing & Standards
Toronto Animal Services
146 The East Mall
Toronto, ON
M8Z 5V5