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Contact Information

Toronto Hydro Electric System Ltd.
14 Carlton Street, Toronto, ON M5B 1K5
Hours: M-F 8:00 am - 4:30 pm
Customer Care General Inquiries: 416-542-8000
Fax: 416-542-2676

Emergencies and outages: 416-542-8000, option 1 (24 hrs., 7 days/wk )
(To report power outages, broken or downed Toronto Hydro poles, lines down, electrical emergencies or missing handwell covers)

Contact Voltage Hotline: 416-222-3773

saveONenergy HOME ASSISTANCE: 1-855-234-9376

To report street lights that are malfunctioning or out: 416-542-3195

To report graffiti on a Toronto Hydro property online:

Toronto Hydro Locates (Call Before You Dig):
All Toronto Hydro-Electric System Limited customers contact Ontario One at 1-800-400-2255 or online

Forestry Department (Toronto Hydro Forest Hot Line Tree Trimming) : 416-542-8000
14 Carlton St., 9th fl.
Toronto Ontario M5B 1K5

LEAP: 416-924-8083

Line Cover Protection Program:
Mon - Fri 8:00 am to 4:30 pm

Life Support Notification Program
E-mail form to:
Mail form to:
Customer Care/Life Support Notification Program
Toronto Hydro-Electric System Limited
500 Commissioners Street
Toronto, ON M4M 3N7