311 provides residents, businesses and visitors with easy access to non-emergency City services, programs and information 24 hours a day, seven days a week.

Information counters are also available at City Hall and most Civic Centres during regular business hours, offering in-person assistance and free telephone access to 311.

Contacting 311 Toronto
Phone within Toronto city limits: 311
Phone outside city limits: 416-392-CITY (2489)
TTY customers: 416-338-0TTY (0889)
Fax: 416-338-0685
E-mail: 311@toronto.ca
E-mails are usually responded to within 48 hours.