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* * Complaint Process for Tenants and Enforcement of Property Standards in rental apartments *
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* * Do you have a concern about maintenance in your apartment? *
* * * Speak with your
property owner / manager first.
* * Make your request in writing and keep a copy for yourself.

Get the Standard Maintenance Request form here.		 *
* * * Repairs still not complete after a reasonable amount of time?

( Please ensure that the time afforded is appropriate to the repair. )
* * Contact your local Municipal Licensing and Standards Division office.

See map to find the nearest office.		 *
* *   
* * * Make arrangements for an inspection.

( There is no cost to tenants for making a complaint or having an inspection conducted by Municipal Licensing and Standards. )
* * A Property Standards Officer will inspect the property.. *
* * * A 'Notice of Violation' or 'Order to Comply' may be issued to the property owner.
* * Is your request of an urgent nature / emergency? *
* * * Contact your property owner / manager first.
* * If action is not taken immediately to repair / remove a hazardous condition... *
* * * Contact ML&S. They will inspect and may issue an 'Order to Comply'.
* * ML&S will send you a copy of the Notice or Order issued against your unit. *
* * * You may request copies of Notices or Orders Issued for common areas in your building.

 
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