The Municipal Licensing and Standards Division enforces a variety of municipal by-laws that help keep residential and commercial properties across the City clean and safe. Some of these issues include: adequate heat, water, lighting, general maintenance of rental units and common areas of buildings, fences, long grass and weeds, graffiti, debris, abandoned appliances, noise and signs.

If you have a maintenance concern in your apartment building you should follow the steps noted below BEFORE contacting the Municipal Licensing and Standards office;

1. Speak to and write to the property owner / manager of your building about your concerns (put your concerns in writing and keep a copy).



2. If after a reasonable period of time the repairs are still not done, you may contact your local ML&S district office:


OR


3. If the repairs done by the property owner / manager are not done properly or in a workmanlike way, you may also contact your local ML&S district office for assistance.



4. When you call the ML&S office, staff will discuss the matter with you and may arrange for an inspection. A ML&S officer will come to inspect the property. A 'Notice of Violation' or 'Order to Comply' may be issued to the property owner if they have made no or improper repairs.



5. If your request is an emergency or of an urgent nature, contact your property owner / manager for immediate attention to the problem. If the problem is not addressed, contact ML&S staff who may then issue an 'Order to Comply'.