City Programs
- Citizen Focused Services "A"
- Citizen Focused Services "B"
- Internal Services
- City Manager
Citizen Focused Services "A"
311 Customer Service Strategy
Non-emergency information on City services and programs by phone and online to residents, businesses and visitors 24 hours a day, seven days a week.
Download (PDF):
Capital budget | Operating budget
Children's Services
In partnership with the community, the program promotes equitable access to high quality care for children and support for families and caregivers.
Download (PDF):
Capital budget | Operating budget
Court Services
Provides administrative and courtroom support services to the public and a range of stakeholders that use the Provincial Offences Court and/or the Toronto Licensing Tribunal.
Download (PDF):
Capital budget | Operating budget
Economic Development and Culture
Supporting local businesses and industries to create an economically strong city while promoting Toronto to the world. Delivering targeted programs and services.
Download (PDF):
Capital budget | Operating budget
Emergency Medical Services
Provides 24-hour pre-hospital emergency and non-emergency care, transportation to and between hospitals for ill or injured individuals and public education programs.
Download (PDF):
Capital budget | Operating budget
Long Term Care Homes & Services
Provides long-term care homes for people who can no longer live independently and drop-in help so seniors can remain in their own homes.
Download (PDF):
Capital budget | Operating budget
Parks, Forestry and Recreation
Brings together all of Toronto’s diverse communities on a common ground. We provide a wide variety of leisure and recreational opportunities.
Download (PDF):
Capital budget | Operating budget
Social Development, Finance and Administration
Provides leadership on the City’s social inclusion and community safety agenda of building safe, strong neighbourhoods.
Download (PDF):
Operating budget
Shelter, Support & Housing Administration
Providing temporary shelter and support services for homeless; funding and administering social housing in Toronto.
Download (PDF):
Capital budget | Operating budget
Toronto Employment & Social Services
Our vision is to strengthen the well-being of Torontonians. Our mission is to provide employment services, financial benefits and social supports that make our vision a reality.
Download (PDF):
Capital budget | Operating budget