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What if I become unemployed? |
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If you become unemployed, you will continue to receive a child care fee subsidy for up to three months within any 12 month period so you can look for a job. This gives you time to look for work and re-enter the workforce without disrupting your child care arrangements. |
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What if I become pregnant? |
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If you become pregnant, your fee subsidy can continue until four weeks after the birth of your baby. Your child will be readmitted into care on a priority basis provided that funding for fee subsidy is available and provided there is a physical space in the child care program.
Don't forget that if you will need child care for the new baby, you can get on the waiting list before your child is born, so apply early and tell us when your baby is born so we have up to date information. |
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What if I want to transfer or withdraw from the child care program? |
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If you plan to leave the child care program or transfer to another program, you must tell the child care program (in writing) and contact your caseworker at least two weeks in advance. Some child care programs need more than two weeks notice.
You must pay a penalty fee of one week's full fee if you do not give enough notice. You must pay all outstanding fees before leaving the program. We will not approve a transfer if you have outstanding fees.
If there is no space in the child care program that you want to transfer to, we will put you on the waiting list and contact you when there is physical space.
Make sure you contact the program you want ahead of time to find out about their policies and procedures and if you have to pay a deposit or registration fee. |
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What if I have concerns, complaints or don't agree with a decision about my eligibility? |
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- If your caseworker or the supervisor is unable to help you with your subsidy concerns or complaints, or you want to appeal a decision about your eligibility, you may contact the Children's Services Client Liaison Consultant, who can assist you in finding the child care answers you need. The Client Liaison Consultant manages the Children's Services appeal process, addresses administrative fairness and provides support to clients within the divisional policy and procedures. Contact the Client Liaison Consultant at 416-397-1262.
- The Toronto Children's Services Client Liaison Consultant can help with:
- Resolving your concerns
- Addressing child care complaints
- Appealing decisions about eligibility for fee subsidy
- An applicant will have the right to appeal policy, procedure or a decision related to their eligibility for child care fee subsidy.
The option of appealing should be discussed first with a caseworker.
A client who is appealing must submit a letter of appeal, addressed to the Appeal Committee to the District Office, with supporting documentation, if appropriate.
- The Client Liaison Consultant will prepare your appeal and forward it to the Appeal Committee on your behalf.
- You will be contacted by the District Office and advised of the final Appeal Committee decision. In addition, you will receive a letter confirming the decision.
* If you have questions, concerns or complaints related directly to your child care provider, please call a Children's Services Consultant at 416-397-7377.
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What if I have concerns or complaints about the child care program my child attends? |
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If you are not happy with the child care service, discuss your concerns with the centre supervisor or home child care agency.
You can also contact your Children's Services Consultant. To find your Consultant go to the A to Z listing, click on your centre and at the bottom of your centre's registry page you will find the Consultant's name and phone number. |
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How do I plan for the changing needs of my child as he/she grows? |
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Planning ahead so your child care arrangement continues to meet your ongoing child care needs is important. Your caseworker will review your child care plan with you as part of the annual eligibility review. Your caseworker can help you arrange a transfer if a physical space is not available in the next age group that your child would normally progress to. For example: if your child is overage for the program; if the current program does not provide escort to your child's school; or if the child care program does not meet your child care needs. |
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My child has special needs, is there extra support available? |
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The City of Toronto believes that every child belongs. We recognize that there are times when you may need more support with your child care arrangements. Special Needs Resource staff specialize in services for children with special needs and can assist you at any time. For contact information, go to the A to Z listing, click on your centre and at bottom of your centre's registry page you will find the name and telephone number of the Resource staff.
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Will I be able to keep my child care fee subsidy in a Full-Day Kindergarten Before-and After-School Program? |
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Children who already have a child care fee subsidy will keep that subsidy for the Before– and After–School Program. The fee subsidy will remain with your child.
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