Generally, the public has a right to see City records. The role of the City Clerk's Office is to develop policies to make sure records are available as easily as possible while protecting the privacy of individuals.
How to find the information
General information about City services
If you don't know which division to contact, you can start by calling 311, or find the information on our website:
Routine disclosure and freedom of information requests
A wide range of information frequently requested by the public is already published in one or more formats including brochures, signs and websites. The City's principle of routine disclosure encourages divisions to provide any other information when requested, within the guidelines of the Municipal Freedom of Information and Protection of Privacy Act.
When material is not provided by a division, the requester has the option of filing a formal freedom of information request through the City Clerk's Office. If a freedom of information request is denied, the decision can be appealed to the Information and Privacy Commissioner of Ontario.