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Major reports and initiatives |
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Tower Renewal
In September 2008, City Council recognized Tower Renewal as an opportunity to transform older apartment buildings to result in a cleaner and greener environment, stronger communities with increased social and cultural benefits, and improvements in the local economy. At that time Council gave direction to investigate and develop a range of opportunities at selected pilot locations. A series of feasibility studies was undertaken, focused on the pilot sites, to better understand the impact of Tower Renewal if applied to the over 1,000 strong cohort of concrete slab style apartment buildings.
Customer Service Improvement Initiatives
- 311 Toronto
One easy-to-remember telephone number provides residents and businesses with access to non-emergency City services, programs and information 24 hours a day, seven days a week. Residents can contact 311 by phone, e-mail or mail. The 311 website provides access to a wide range of online services, including online service requests and tracking.
Municipal Performance
- Toronto's Municipal Performance
A key part of municipal performance is Toronto's ongoing efforts to improve service delivery. See how Toronto
performed — internally over time and externally in relation to other municipalities.
- Ontario Municipal Benchmarking Initiative
- Association of Municipalities of Ontario (AMO)
Municipal service performance measures can assist municipalities in their continuous quest to improve the efficiency and effectiveness of their services. More information.
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