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Public Complaints Process |
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Complaints regarding Security Guards or a City of Toronto Corporate Security Employee can be made by:
1. Filing a complaint to the Manager, Security & Life Safety, City of Toronto; or
2. Filing a complaint to The Private Security and Investigative Services Branch, Ministry of Community Safety and Correctional Services.
- Filing a Complaint to the Manager, Security & Life Safety, City of Toronto
Any member of the public or City of Toronto employee can file a written complaint with the Manager, Security & Life Safety which will be promptly and properly investigated.
All complaints are to be sent, in writing to:
Manager, Security & Life Safety
Corporate Security, City of Toronto
Main Floor, Toronto City Hall
100 Queen Street West, Toronto, ON M5H 2N2
- Filing a complaint to the Private Security and Investigative Services Branch, Ministry of Community Safety and Correctional Services.
Under the "Private Security And Investigative Services Act", 2007, "Public Complaints:
Should a member of the public have a complaint about the conduct of a security guard, private investigator or a licensed security business, they may file a formal complaint with the registrar of the Private Security and Investigative Services Branch."
All complaints filed with the registrar must be in writing, signed by the complainant and filed within 90 days of the incident/occurrence. The registrar is responsible for investigating all complaints that have merit and are made in good faith.
Private Security and Investigate Services complaint process:
Click here
Private Security and Investigative Services complaint form:
Click here.
Mailing Address:
The Private Security and Investigative Services Branch
777 Bay Street, 3rd Floor
Toronto, Ontario
M5G 2C8
Telephone (Toronto area): 416-212-1650 toll free: 1-866-767-7454
Fax: 416-326-0034
www.ontario.ca/private-security
Complaints regarding a City of Toronto Security Policy or Procedure
Internal or external complaints made about any security issue in general should be addressed to:
Manager, Security & Life Safety
Corporate Security, City of Toronto
Main Floor, Toronto City Hall
100 Queen Street West, Toronto, ON M5H 2N2
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