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The Transportation Services division provides safe, efficient and effective transportation solutions to serve the needs of Toronto residents, businesses and visitors in an environmentally, socially and economically prudent manner through planning, engineering, designing, maintaining and operating the City’s municipal transportation system. The division's services are provided through three main areas:

• Road and sidewalk maintenance
• Transportation operations and safety
• Public right-of-way management

Step 1 – Select Service Area Contractor Complaint Employee comment or complaint Operational Comment or Complaint Roadside Leaf Pick-up Mechanical Roadside Missed Leaf Collection Roadside Pick-Up Shopping Carts Roadside Weed Removal Walkway-Weeds Need Cutting Roadside Grass Cutting Roadway centre Island-Grass Needs Cutting Bridge - Debris / Litter complaint Roadway Cleaning of Debris Sidewalk Cleaning Bridge - Graffiti Complaint Roadway Graffiti Complaint Sidewalk - Graffiti Complaint Roadway Storm Drain Blocked / Flooding or requires cleaning Roadway Drain Damaged Roadway Drain Maintenance and Repair Roadway Drain Cover Missing / Damaged / Loose Expressway Storm Drain requires cleaning Expressway Drain damaged Roadside Drain Pipe Damaged or Blocked Roadside Open Drain Maintenance Requested Dead Animal On Expressway Expressway requires cleaning Roadside Illegal Dumping Complaint Roadway Illegal Dumping Complaint Roadside Concrete Post Damaged (Used for parking prevention) Roadside Damaged Asphalt Bridge Damaged Structure Bridge Area Asphalt Repair Curb - Request to Adjust Height (Too High/Low) Curb - Damaged Driveway Damaged / Water Ponding Expressway Fence Damaged Expressway Safety Barrier Damaged Roadway Fence Damaged Roadway Safety Barrier Damaged Laneway Surface Damage Maintenance Holes Damaged Maintenance Holes Cover Loose/Missing Pot hole on Expressway Roadside Retaining Wall - Damage / Repair Roadway Asphalt- Damaged Roadway- Gravel Damaged Roadway Pot hole Roadway Sinking/Settlement Roadside Settlement Expressway damaged Roadway Water Ponding Roadside Maintenance Expressway Roadside Damaged Concrete Sidewalk Damaged Brick/Interlock Sidewalk Damaged Sidewalk - Wheelchair Accessible Ramps Damaged Sidewalk Water Ponding Street furniture damaged Roadway Centre Island Damaged Walkway Damaged West Nile Virus - Roadway Standing Water West Nile Virus- Roadside Standing Water Roadside Snow Piled Too High / Too Much Bridge Icy, Needs Sand/Salt Bus Stop Icy, Needs Sand/Salt Bus Stops Snow Clearing Required Driveway Blocked By Snow-Pile from Road Snow Ploughing Laneway Salting / Sanding / Salt Laneway Snow - Not Ploughed Roadway Snow Plough Damage Roadway - Sanding / Salting Required Roadway - Winter Maintenance Request/ Complaint Roadway Snow Ploughing Required Roadside - Snow Plough Damage Sidewalk - Seniors Snow Clearing Sidewalk - Snow Clearing Sidewalk Icy, Needs Sand/Salt Snow Fence Installation & Removal to reduce flow of drifting snow Snow Removal - General Snow Removal - School Zone Snow Removal - Pile of Snow Causing Sightline Problem on Roadway Walkway - Snow Clearing/ Salting required Missing/Damaged Roadway Signs Missing/Faded Pavement Markings Missing/Faded Pavement Markings Traffic Signals Not Working Roadway Overhead Electronic Message Signs and Cameras Not Working Flashing Traffic Signal Not Working Pedestrian crossover signal not working Locates Request for Marking Underground Cables of Traffic Signal Illuminated Electrical Sign Maintenance Request for All-Way Stop Sign Controls at an Intersection Request to Alternate the Side of Roadway for Parking Request for New or Modification of Existing Angle Parking Request for New Installation or Modification of Existing Signals for cyclists Parked Vehicles Blocking Access Complaint Request for Providing or Removing Commercial Loading Zone Community Traffic Study to Address Traffic Volume/Speeding, Parking Issues Request to Prohibit Corner Parking Near Intersections Review of Traffic Operations Related Issues for New Developments Install or Remove Loading Zone for WheelTrans/Disabled Repaint or Remove Disabled Persons' Parking Space Request Changes to General Parking/Stading/Stopping Regulations Heavy Trucks Traffic or Parking Concerns Review to Improve Safety at an Intersection Request for New or Missing Street Guidance and Information Signs Request to install/modify/repaint pavement markings Request to install or remove regulatory signs Request for construction or special events temporary condition signs Request to take measures to prevent vehicles from leaving roadway Request to install or remove warning signs Request to provide exclusive right or left turn lane Request to provide right or left turn signal green arrows Request to change signal timing plan Request to provide new or remove existing pavement markings for bus parking or loading Request for new pedestrian crossover signal Traffic and parking regulations in new subdivisions New Traffic Control Signal Request Request to implement or modify one-way street Parking issues in a public lane Provide new or modify parking meters Concerns regarding the safety of pedestrians crossing a roadway Request to improve safety at pedestrian crossover signal Pedestrian Issues at a signalized intersection Request to new or modify pedestrian refuge island in the middle of a roadway Request for new/modify bus stop or bus bay Request to provide exlusive travel lane for high-occupancy-vehicles, buses, bicyles Request overnight residential permit parking regulations Request to review construction drawings to improve roadway geometry Request for new or remove school bus loading zone School Safety Programs Concerns regariding parking and stopping in school area Request for new or replace school warning signs on a roadway Review of Student Pick-up/Drop-off Area at schools or daycares Request for new or modifying existing sidewalk Visibility problem at a curve or intersection of roadways Request to provide priority signal for transit, rail or emergency services Request for temporary parking during construction or special eveents Request to provide speed bumps in a laneway Request for a speed watch sign or trailer Request to control vehicular speeding on a roadway Install/remvove/modify streetcar platform Concerns regarding safe roadway crossing of school children Request to provide new or modify parking spaces for taxicab Temporary Signal Timings during construction or special events Request to review or enforce parking time limits Request to install traffic calming devices to reduce speed on a roadway Vehicular traffic using local roadway as a shortcut to avoid congested roadways

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