Welcome to the City of Toronto website

TalentFlow is a cost efficient web-based new job application software application designed to provide job seekers with a modern, user-friendly tool for applying to the City of Toronto Public Service’s internal, external, ongoing and summer employment opportunities. TalentFlow provides several new features for job seekers that appeal to potential candidates in a highly competitive labour market.

1. TalentFlow is a simple to use web-based application that is available 24 hours a day, 7 days a week.
2. Anyone (external or internal candidates) can apply to various Toronto Public Service jobs at their convenience from any computer (for example, home or work) with Internet access.
3. You create your own personal and confidential log-in/user identification, password and profile with the ability to store and retrieve up to three different resumes.
4. You will be able to create a resume using the "Resume Builder" tool.
5. Each time you apply for a job you will receive an on-line and an emailed acknowledgement of receipt of your application.

Using a firm that specializes in on-line recruiting systems takes the cost advantage of its experience with its other clients and reduces the overall costs associated with the development and ongoing maintenance of the system.

The City is continuously improving its services and being responsive to the citizens of Toronto who want improved on-line functionality. The new TalentFlow system does this and will continue to have more enhanced features added in later phases (for example, RSS feeds, email notices of new postings, etc.)

The City of Toronto needs to attract and retain a skilled, high performing and diverse workforce. This new e-service recruitment tool will help to achieve that goal. There are always critical permanent and temporary jobs that need to be filled at the City even in times of a hiring slowdown. The City needs to stay competitive in the labour market by using advanced recruitment technologies.

The City Clerk's Office is responsible for ensuring that privacy is protected throughout the City. The Executive Director of Human Resources works closely with the City Clerk and the TalentFlow service provider (Zylog Systems Canada Ltd.), to make sure that privacy best practices are met to protect the information in TalentFlow.

The information in TalentFlow will be used by Human Resources staff involved in recruitment and selection. Hiring managers will not have access to TalentFlow, though your information may be shared with them to assess your job application. Employees at Zylog will not have access to your information, with rare exceptions for authorized users to perform quality assurance and troubleshooting.

No. The Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) does not apply to the information in TalentFlow. This is because MFIPPA contains an exemption for information related to employment- and labour-relations, and this includes most of the information contained in job applications (for example, your resume). This is outlined in section 52(3) of MFIPPA and the City's privacy policies. Even though MFIPPA doesn’t apply to the information in TalentFlow, we recognize that the information is sensitive and must be protected to the same privacy standard.

Questions or concerns about the handling of information in TalentFlow should be directed to the City Clerk’s Office, John Searle, Senior Policy and Compliance Analyst, Corporate Information Management Services, 416-397-5215.

No. No one needs to register in order to view the current job opportunities for the Toronto Public Service. If employees want to view internal current job opportunities through the Internet (for example, home, library, etc.) they will have to validate their employee number and last name.

Yes. Applicants applying online using TalentFlow are required to create their personal and confidential user identification, password and user profile. However, you only have to register once, and from that point on, you only have to login to apply.

No. Employees can view the external and internal job opportunities without being registered or logged in. External applicants will only be able to view externally posted opportunities. If you are an employee and you are viewing and applying to internal opportunities through the Internet (for example, home, library, etc.) you will need to validate your employee number and last name in order to access the internal site.

Your employee number and employee name should be input exactly as it appears in the City's SAP system. You can find your employee number on your pay stub. If you are not sure how it appears or having problems validating your employee number, check with your administrative support staff or send an e-mail to jobshelp@toronto.ca and a customer service representative will verify that information.

A list of step-by-step procedures will be available online at TalentFlow's "Help" when the system is launched.

You can find your employee number on your pay stub.

The Job Seeker Desktop is your own TalentFlow "Inbox" that contains your personal and secure employment information entered on your Personal Profile. You can edit and delete any of the information at any time. See TalentFlow's "Career Help" for more information when the system is launched.

When you click on this link, a list of jobs that you previously applied for on the TalentFlow system is available for you to review.

When you click on this link, you will be able to view the main job board and apply for jobs.

Personal Data is your contact information required in order for HR staff to contact you regarding your application(s) to job opportunities (for example, your phone number and address).

You can copy and paste your resume and cover letter each time you want to apply for a job. You are not obligated to use this convenient feature of the new TalentFlow application.

If you do not want to store a resume, input "no resume" in the text box where a resume should be input and that will allow you to complete the registration process. You will be required to provide a resume when you apply to a job.

You store your resumes(s) with your "Profile" where you store your contact information, cover letter and resume(s), it becomes your application form when you apply for a job. You can add, edit, review and delete your existing primary resumes(s) and add two additional alternative resumes. When applying to jobs, you will have to select one of these resumes to submit to the job. You can edit, delete or add these resumes at any time. Storing your resumes in your Profile, allows you to apply for various employment opportunities without the need to keep uploading a resume for each application.

A cover letter provides you with an opportunity to introduce yourself to a potential employer and to demonstrate why you are a suitable candidate for a particular position. A well written cover letter can create a positive first impression. The cover letter is a means of expressing your interest in the position as well as demonstrating why you are an ideal candidate. The cover letter is also an opportunity to share anything extraordinary that you feel will set you apart from your competition. If you claim a skill or accomplishment in your letter, make sure that it is substantiated in your resume. You can create up to five different cover letters which can be attached to your application for a specific job.

This new functionality with the TalentFlow system makes it more convenient for applying to certain types of jobs. Many individuals prefer to customize a few different resumes and different cover letters depending on the type of job they apply for where they may wish to emphasize particular experience when applying to a job.

A job stream is a way of categorizing your profile – all jobs posted are assigned a job stream. When registering (you can have up to three profiles), each will have a job stream that best represents the different jobs that you may want to apply for. Please note that the Job Stream is used only as a way to categorize your profile. It does not limit what jobs you can view or what jobs you can apply for. It is not used for screening purposes.

You can make changes or deletions at any time throughout the registration process. However, once you have submitted your application, you cannot go back and change your responses to any questions that have been asked. Please ensure that you read all of the questions carefully and respond correctly prior to “submitting” your application. You can change your master profile at any time.

Once you have submitted your application you cannot edit your profile/resume be sure to proof read carefully before you submit. You can change your master registration profile at any point. You cannot apply to a competition more than once.

You can remove your registration and profile by logging in, then click on "Edit Username and Password" and then click on "Delete Account".

You can upload/submit your resume in PDF, Word (Version 97-2003) or Rich Text File formats. At this time, the system does not recognize the latest version of MSWord. In this case, submit in either Rich Text format or save your document as an earlier version of Word (97-2003). If you do not want to upload your resume, you can copy and paste your resume/cover letter into the text box provided and re-format accordingly avoiding the use of unusual symbols or formats or you can create a resume using the "Resume Builder" tool provided.

When you apply online, you will receive an "on-screen" confirmation and you will receive a confirmation via email acknowledging receipt of your application.

External applicants can only apply online. The City of Toronto does not accept mailed in or faxed applications or resumes from non-employees. You can apply anywhere from any computer that has Internet access. If you do not have a computer or access to a computer, visit one of the 99 Toronto Public Library branches or other municipality libraries, ask a family member or friend who has Internet access, or visit an Internet café.

It is strongly recommended that current employees submit their application/resume through the on-line TalentFlow system. You can apply anywhere from any computer that has Internet access. If you do not have a computer or access to a computer, visit one of the City of Toronto learning kiosks (City Hall, Etobicoke and Scarborough Civic Centres), or one of the 95 Toronto Public Library branches, or ask a family member or friend, or visit other local libraries or an Internet café. However, if you are a current employee, you can submit an application/resume by fax or mail. Be sure to read the posting carefully as the fax and mailing address is different for each posting. If you submit by fax or mail, you will not receive a confirmation or receipt of your applications. Nor will you have the convenience of setting up a profile or storing your various resumes and cover letters for ease of retrieval and applying for future postings. Again, we strongly recommend that you submit your application/resume through the new online TalentFlow system. The City no longer accepts hand-delivered applications.

Current employees or external candidates can apply, as long as you are eligible to work in Canada. City of Toronto employees can apply for any job opportunities and external applicants can apply only for external, ongoing or summer employment opportunities.

The City of Toronto is an equal opportunity employer and encourages applications from qualified Aboriginal people, people with disabilities, members of visible minority groups and women.

Internal – Only current employees are eligible to apply.
External – Open for the public and employees to apply.
Ongoing – Postings used to collect resumes for future vacancies – both employees and the public are eligible to submit an application for any vacancies that are posted.
Summer employment – Individual postings for specific jobs appear annually on the City's external website (normally from February to April), for work to be undertaken during the summer months.

Applications submitted for specific posted current opportunities will be retained for six years, in accordance with the City's approved records retention schedules. However, if you are interested in applying for any other positions, it is your responsibility to apply for each specific position. Retention of the record does not mean that a document is being kept in an active state, and reviewed each time there is an availability relating to the job opportunity.

Applications submitted for “ongoing” career postings will be retained for six months and then purged. You will need to reapply for any ongoing postings after a period of six months.

Summer employment opportunities are usually posted from February through to April. Applications are accepted online for posted opportunities only, you will have to go to the Summer Opportunities section on the City of Toronto's employment page to apply.

The City of Toronto offers a wide range of culture and recreation positions in aquatics, arts and heritage, camps, fitness and wellness, and sports. Part- and full-time hours are available throughout the year. Application forms are available online on the City of Toronto's "Hiring Now" page or they can be picked up at civic centres, community centres as well as city-owned cultural centres and museums. There is a list of job opportunities and information about where to send your completed application form and resume.

Toronto Fire Services have a special recruitment process in place to staff firefighter positions. If you are interested in becoming a firefighter, call 416-392-FIRE (416-392-3473) or visit their website.

Toronto Emergency Medical Services has a special recruitment process in place to staff emergency medical services positions.

Special purpose bodies, such as agencies, boards, commissions and corporations recruit their own positions. You will need to apply directly to these organizations.

Toronto Police Service positions

Only applicants who are being considered further will be contacted. For external applicants, if you have not been contacted within six to eight weeks of the competition closing date, you can assume that your application is not being considered further. For internal applicants, you will be contacted/advised according to the collective agreement(s) and internal job call polices/processes (for non union staff).

You can update your personal profile and upload/edit your resume at any time.

Internal staff can visit HR Web. The Human Resources Division is not able to provide this service to external applicants, however, unemployed or underemployed individuals seeking assistance are encouraged to visit any Toronto Employment & Social Services location including the Metro Hall location (main floor) at 55 John Street, Toronto (corner of King and John streets).

If you are having technical difficulties with the registration process, log-in, or the application process, e-mail support@talentflow.com or call 1-877-223-1833 to speak with a Customer Service Representative. Technical support service is handled by Zylog Systems (Canada) Ltd. between 8:30 a.m. and 8 p.m. EST, Monday to Friday.

The City of Toronto welcomes any additional comments, questions or concerns to help improve this new system. You can send an email to jobshelp@toronto.ca, it will be reviewed by a customer service representative and a response will be provided as soon as possible.