The program is staffed by a volunteer committee of active and retired
Toronto Fire Services' employees. The program exists to anticipate,
recognize and respond to the concerns and needs in the areas of
health, welfare and quality if life of firefighters, active or retired,
their families and friends. The program is independent of both management
and the association while maintaining a cordial and respectful working
relationship with both organizations.
counselling and referral consulting, the Employee Assistance Program
addresses physical, emotional, financial, legal and spiritual concerns
at the request of an individual. The program recognizes and respects
the individual's right to self-determination, respect and their
ultimate personal responsibility.
through the chain-of-command, a Critical Incident Stress Debriefing
Team will activate the appropriate structured group intervention,
twenty-four hours per day, three-hundred-and-sixty-five days per
the program uphold the highest standards of professionalism in all
respects, whether engaged with individuals, groups or organizations.
They are committed to provide a confidential, easily accessible
service that, respects an individual's needs and wishes. Volunteers
observe the highest ethical, legal and moral standards, without
thought of personal or financial gain. They will not be influenced
by any individual, group or organization to act or refuse to act
in the best interest of their client.