Hostel Services provides shelter and assistance to homeless individuals and
families with children. Meals and basic necessities are provided in a secure
environment, as well as case management, counselling and support programs for
adults and children. Housing workers help clients in pursuing permanent housing
opportunities. About 4,000 households were housed during the year.
Together, the City and dozens of community partners provide about 3,800 emergency
hostel beds in 57 locations, including nine locations operated by the City. During
the winter, additional shelter spaces are made available through the Out
of the Cold program and the extreme Cold Weather alert system. City funding
also supports the Habitat
Services program, which supplies 931 boarding home and rooming house beds
for adult psychiatric survivors.
Does your family need help to stay in your home?
Contact your nearest Housing Help Centre. See the guide to services for people who are homeless for a list.
Pregnant and homeless?
Robertson House provides shelter and related services to homeless pregnant and parenting women.
General Inquiry 416-392-8741
To make an inquiry or get information about emergency shelter services, please call Hostel Services' general line.
Concerns/Complaints 416-392-8741
If your shelter worker is unable to help you with your concerns or complaints, or you want to appeal a decision by your shelter provider, you may contact the Hostel Services. Your call will be directed to the supervisor of Client Services.
All complaints are taken seriously and investigated to ensure that services are provided in accordance with Toronto Shelter Standards.
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