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Emergency numbers
- If you, or someone you know needs emergency shelter or wants help to leave the street please call 311 or Central Intake at 416-338-4766; Toll free 1-877-338-3398.
- Please see the Need Help section for more information on crisis, outreach, drop-in, emergency shelter and housing programs as well as other services.
General Enquiries
- For general questions about Shelter, Support and Housing Administration, please email us at ssha@toronto.ca.
- For questions about other City programs and services, call 311 (available 24/7) or visit 311 Toronto
Media Enquiries
Divisional Contacts
Concerns, Complaints and Feedback
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