As part of its ongoing work to support agencies, Shelter, Support and Housing Administration has developed a number of initiatives to help develop strong internal systems and practices that produce positive outcomes. The resources and tools on this page can be downloaded and used by individual agencies to provide them with ongoing support in their work to strengthen their organization. Click on the links below to learn more about each of these initiatives and the tools available.
A Strategic Approach to Fundraising and Resource Development
“Resource development” refers to a strategic and long-term approach of building an organization's resource base. Ten separate workshops in this program covered a range of topics including fundraising, earned revenue initiatives as well as gift-in-kind and gift-of-service strategies. It focused on renewing and expanding an organization's broadest resources - from its donor and volunteer base to its connections and influence in the community.
Collaborating with the Business Sector to End Homelessness in Toronto
This initiative supports non-profit organizations and businesses in working together to bring about positive social change, and more specifically, address the issue of homelessness. The manual outlines numerous ways that businesses can support the sector including provision of: financial support, employment and volunteer opportunities, access to networks of other business people, and expertise in areas such as legal, financial or human relations. They can also purchase goods and services from social enterprises that employ low-income people.
Partnering with Business to End Homelessness: Strategies for Success
In this tele-learning seminar, Paul Born, Garry Loewen and Loren Grebanier discuss how best to engage the business sector in social change efforts to end homelessness. Summary and audio.
Collaborating with the business sector to end homelessness]
This manual is organized into a six-step process for planning engagement with business.
Ending homelessness is good business
This brochure can be used by organizations to engage the business sector in their work or project.
Communications: From Awareness to Community Engagement
This initiative was designed to support agencies in developing their communication capacity. The materials explain the role communications plays in meeting organizational goals and the importance of developing a strategic communications plan that engages different audiences and partners. For agencies working to address the issue of homelessness, communication is an essential element of:
- Efforts to address NIMBY
- Community Engagement
- Partnership Development
- Fundraising & Volunteer Recruitment
- Sustainability
PowerPoint Presentation: Communications Capacity Building
This full-day workshop covered a variety of issues related to communications planning.
Communication Planning
This article outlines a communications planning process for community-based organizations.
Communications Plan Template
Template for developing a communications plan best used in conjunction with the PowerPoint presentation and Community-Based Communications Planning article.
Communications Plan Template
This model was developed as part of a different capacity building initiative. It provides community agencies with a good template to support the development of a communications plan.
Media Relations Guide for Community Agencies
On reading this guide you can expect to:
- Have a better understanding of how the media operates
- Be able to think strategically about media relations and identify opportunities to gain profile for your organization and get your message out through the media
- Be able to organize and conduct a successful news conference
- Be able to develop appropriate media relations tools and initiatives
Facilities Management and Building Maintenance
This series of workshops was designed to enhance agency capacity in facilities management and building maintenance and to help agencies understand and operate their physical facilities efficiently, effectively and economically. Links are provided to the guidebook and tools. They are designed to be used together and can be customized for your organization.
Facilities Management Guidebook
This guidebook provides agencies with a comprehensive look at the areas to be considered when managing their buildings. A variety of topics are covered including: capital planning, hiring and working with consultants, contracting out, energy management and data management software. Templates and checklists are also provided to help in identification of annual maintenance issues.
Inspection Checklist
The first step in understanding your property is to document all of the building elements at your facility. The inspection checklist includes a listing of the most common building elements and allows you to develop an inventory that will assist with completing a preventative maintenance plan.
Maintenance Annual Workplan
This spreadsheet allows organizations to develop an annual inspection plan based on the specific elements of their building(s). It is very detailed, but can be personalized to fit specific needs. To use this spreadsheet each agency should complete the inventory in the Inspection Checklist and then remove from the spreadsheet any elements not pertinent to their needs. The resulting spreadsheet will provide an exclusive maintenance plan, including how often over a year each element should be assessed. For a detailed description on how to use this tool please see Appendix C in the Facilities Management Guidebook. Note: Microsoft Excel is required in order to access this tool.
Template for Facilities Manual
A comprehensive facilities manual includes important contact information. This template provides an overview of what a good facilities manual should consider, including building specs, emergency numbers, and a business continuity plan.
Sample Facilities Manual
Using the template above, a sample facilities manual has been devised.
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