Welcome to the City of Toronto website

Commitment to CARE

The Long-Term Care Homes and Services Division provides a variety of long-term health care services for residents in the City's long-term care homes and for vulnerable individuals who reside in the community.

The scope of services provided includes:

• Long-term care homes providing permanent, convalescent, and short-stay admissions.
• Community support programs, including adult day programs, supportive housing services, and homemaking services.

Mission

We provide a continuum of high quality long-term care services to eligible adults in both long-term care homes and the community.

Vision

To be recognized leaders in excellence and groundbreaking services for healthy aging. Our positive environment, partnerships in education and research integrate knowledge and innovation. Our contributions shape and influence public policy. Our services improve resident and client outcomes; enhance quality of life throughout the continuum of care and for the people of Toronto.

Values

Toronto Long-Term Care Homes & Services believes in the core values of Compassion, Accountability, Respect and Excellence.  These CARE values are shared by all stakeholders; drive culture, priorities, and provide a framework in which all decisions are based.

Compassion
We are committed to providing compassionate care and comforting support that values the strengths, needs and desires of those we serve.

We live this value, every day by:

• Providing holistic care and restorative therapies;
• Delivering interesting and meaningful programs;
• Assisting in the activities of daily living and promoting wellness;
• Caring about people and meeting their needs.

Accountability
We are committed to acting with integrity and to using City property, services and resources in a responsible, accountable and transparent manner.

We live this value, every day by:

• Following good governance and using resources wisely;
• Ensuring all dealings are conducted fairly, honestly and equitably;
• Engaging and listening to others;
• Maintaining safe and secure environments.

Respect
We are committed to upholding resident/client rights and respecting diversity; by embracing our differences and supporting others we demonstrate fairness, inclusion and equity.

We live this value, every day by:         

• Embracing the diversity of all people;
• Ensuring decisions are sensitive to religious, moral and cultural issues;
• Providing individualized care that enables people to be as independent as possible;
• Responding to emerging local community needs.

Excellence
We are committed to providing the highest quality of care and service; through innovation, teamwork, customer satisfaction, best practices and working co-operatively.

We live this value, every day by:

• Achieving success through quality improvements and partnerships;
• Building capacity by investing in a committed and skilled workforce;
• Embracing innovation and encouraging continuous learning;
• Striving to be the best by providing exemplary care and services.