Welcome to the City of Toronto website

Mission

The Long-Term Care Homes and Services Division provides a variety of long-term healthcare services for residents living in the City’s long-term care homes and for clients with long-term healthcare needs and/or functional limitations who still live in the community.

Community clients may live in their own homes and receive in-home support services, attend an adult day program in one of the long-term care homes or live in designated apartment buildings in which the division provides supportive housing services. The division provides individualized client-centred care; care that enables people to be as independent as possible. The scope of services provided includes:

• 10 long-term care homes, providing permanent and short-stay admissions for people with a range of complex medical and healthcare needs, convalescent care, specialized stroke rehabilitation, specialized dementia care, specialized young adult care, culturally specific resident care units and programming including recreation, spiritual, and community volunteers;
• Community support programs, such as adult day programs and meals-on-wheels;
• Supportive housing services in a number of contracted sites;
• Homemaking services to qualified clients in their own homes.

Vision

We strive to design and deliver programming that meets the growing and changing needs of residents and the community we serve, and to provide a rewarding and empowering work environment. In response to the diversity of the City of Toronto, we work closely with external partners and stakeholders, including ethno-racial, cultural and linguistic communities, community agencies and health care organizations.

Toronto Long-Term Care Homes and Services values the input of the community and works formally with community representation through various community advisory committees.

Values

Toronto Long-Term Care Homes & Services believes in the core values of Compassion, Accountability, Respect and Excellence.  These CARE values are shared by all stakeholders; drive culture, priorities, and provide a framework in which all decisions are based.

Compassion
We are committed to providing compassionate care and comforting support that values the strengths, needs and desires of those we serve.

We live this value, every day by:

• Providing holistic care and restorative therapies;
• Delivering interesting and meaningful programs;
• Assisting in the activities of daily living and promoting wellness;
• Caring about people and meeting their needs.

Accountability
We are committed to acting with integrity and to using City property, services and resources in a responsible, accountable and transparent manner.

We live this value, every day by:

• Following good governance and using resources wisely;
• Ensuring all dealings are conducted fairly, honestly and equitably;
• Engaging and listening to others;
• Maintaining safe and secure environments.

Respect
We are committed to upholding resident/client rights and respecting diversity; by embracing our differences and supporting others we demonstrate fairness, inclusion and equity.

We live this value, every day by:         

• Embracing the diversity of all people;
• Ensuring decisions are sensitive to religious, moral and cultural issues;
• Providing individualized care that enables people to be as independent as possible;
• Responding to emerging local community needs.

Excellence
We are committed to providing the highest quality of care and service; through innovation, teamwork, customer satisfaction, best practices and working co-operatively.

We live this value, every day by:

• Achieving success through quality improvements and partnerships;
• Building capacity by investing in a committed and skilled workforce;
• Embracing innovation and encouraging continuous learning;
• Striving to be the best by providing exemplary care and services.