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* * Employment & Social Services *
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Our organization

Service overview
Employment and Social Services provides employment supports, financial benefits and social supports to people living in Toronto.

We are the fourth largest social assistance delivery system in Canada and a core part of the city’s safety net. In 2010, our organization helped over 264,000 people, representing 1 in 9 Torontonians.

Staff in offices across Toronto provide a range of services to city residents. People may get:

  • help finding a job or the training they need to find work,
  • financial help to support their families, and
  • help getting access to childcare and housing and health supports.

Each office has an Employment Centre, open to all Toronto residents. Employment Centres offer free resources and services. Staff can help with career planning, job searching and more. Through service agreements with a variety of community agencies, Employment and Social Services also provides skill training and other employment services to people who receive Ontario Works.

We are working to strengthen the city’s social and economic well-being through a range of community and city initiatives designed to address issues of poverty and inclusion. We also work in partnership with other governments and communities to meet residents’ needs.

Finally, we are committed to engaging clients, residents, community partners, employers and city staff in our efforts to improve the social services delivery system in Toronto and the quality of our services.

Read about ESS in Action, our vision and our General Manager’s message.

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Who can help me at an office?

If you receive benefits and supports from Employment and Social Services, you may meet a variety of staff at our offices or Employment Centres.
Staff member

SUPPORT ASSISTANT:

A support assistant is often the first person you will speak to when you call or visit one of our offices. He or she will connect you with the right person to help you.

 

CASEWORKER:

Your caseworker will help you get the supports you need. You will meet regularly to discuss your employment goals and the supports to help you reach those goals.


Staff member helping in an Employment Resource Centre

Employment Centre CASEWORKER:

Caseworkers in our Employment Centres will help you with job search tips and information on training, community programs and resources to help you reach your education and employment goals.

 

FAMILY SUPPORT WORKER:

A Family Support worker can help you with child or spousal support either privately or through the courts. There is a Family Support Worker in every office who can answer your questions about support, Family Law, and related topics. Read more about the Family Support Program.


SUPERVISOR:

There are several supervisors in each office who are responsible for teams of caseworkers. If you wish to question a decision that was made regarding your benefits, you may talk to a supervisor. He or she can also help you if you have a question about the service you received.

 

In addition to these people, each office has:

  • a Community and Labour Market Manager who works with community agencies and training providers, and
  • a Manager who is responsible for the office.


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