Winterlicious 2012
Frequently Asked Questions
Frequently Asked Questions
Q. Are reservations necessary?
A. You are not required to make reservations but it is strongly recommended you do so. To reserve a table, contact the restaurants directly. Restaurants will accept reservations for the Winterlicious prix fixe promotion beginning January 12, 2012.
American Express® Cardmembers can go to the Front Of The Line® to book early reservations on January 10 and 11 for seatings between January 27 - February 9, 2012.*
*To qualify for Front Of The Line, when making reservations,
Cardmembers must provide their American Express Card number.
Please contact restaurants directly for reservations.
Subject to restaurant's seating capacity.
Q. Where can I pick up a printed list of all restaurants?
A. Winterlicious guides are sent to all participating restaurants and are available at the Toronto City Hall, main floor, next to the security desk (100 Queen Street West) starting January 7.
Q. My favourite restaurant is fully booked! What should I do?
A. Call at a later time to see if they have had a reservation cancellation. If your first choice is not available, try another restaurant on the list. You may discover a new favourite!!
Q. Should I cancel my reservation if I can't make it?
A. Yes. Call and cancel as soon as possible so the restaurant can offer your table to another party.
Q. What are the hours of operation for the restaurants?
A. Restaurant hours vary; call ahead to confirm. Keep in mind some restaurants are not open on certain days of the week.
Q. Which venues are wheelchair accessible?
A. Each restaurant and event venue was asked to identify whether their location is fully barrier-free and wheelchair accessible.
Look for this icon throughout the site to find accessible restaurants. You can also use the SORT tool on the restaurant list to search for all accessible restaurants.
Q. How accurate are the Winterlicious menus posted on this website?
A. All menus are subject to change. The menus posted on the Winterlicious website are supplied by the individual restaurants and are correct at the time of posting. Due to high demand, some items on the menu may not be available. Substitutions may be necessary. When a restaurant lets us know about changes, we do our best to update the menus quickly.
Q. Do I have to order from the Winterlicious menu during the weeks of January 27 - February 9, 2012?
A. Many participating restaurants will be offering their standard menus as well. Check with the restaurant to confirm.
Q. What does the leaf icon and "L" icon mean?
A. Each participating restaurant was asked to self-identify the types of cuisine they offer, including vegetarian options and local ingredients.
Those restaurants with a leaf icon offer a vegetarian option as part of their menu.
These restaurants are serving menus with at least one dish in each course made with local Ontario produce, meat and food ingredients.
Q. Are taxes and gratuity included in the prix fixe cost?
A. Taxes and gratuity are NOT included. Applicable taxes will be charged to your bill. A 15-20% gratuity is a standard expression of appreciation when dining out. Some restaurants will automatically add a gratuity to your bill, especially for large parties. We suggest you ask about this when you book your reservation.
Q. Is an American Express card the only form of payment?
A. No, all participating restaurants accept cash and other major credit cards in addition to the American Express card. Contact the restaurant directly if you have any questions or concerns regarding payment methods. If you do have an American Express card you can take advantage of the early reservation dates!
Q. How can I share my Winterlicious feedback?
A. E-mail your comments and suggestions, or simply tell us about your Winterlicious experience. E-mail: spevspon@toronto.ca
The Winterlicious restaurant promotion is produced by the City of Toronto.
®: Used by Amex Bank of Canada under license from American Express.
OM Official Mark trademarked by the City of Toronto.
