Technical Services
Complaints Process
Technical Services provides specialized services in engineering planning, design and construction, development engineering, third party review, engineering survey and utility mapping to other City divisions.
Our mission is to create a safe and sustainable municipal infrastructure that enhances the quality of life for the people of Toronto through professionalism in project planning, engineering and project management services.
We strive to provide a high level of service at all times. If however, you have a concern or issue regarding the service you received or about an aspect of our division, please contact Technical Services.
If you have an Inquiry or Complaint
Call 311 or email 311@toronto.ca.
A 311 service request will be issued to a Technical Services Manager (and designate) for investigation.
You will be given a reference number for tracking and monitoring of the inquiry or complaint.
Be sure to include any details about the issue, as well as your name, full address and daytime contact number.
We will contact you within two business days and follow up on your question or complaint.
For Construction Related Inquiry or Complaint
Construction Projects
If your inquiry or complaint concerns a specific construction project you can either:
- Contact the Technical Services construction inspection staff located at the project site
- Call or email the contact person of the project shown in the Construction Notice or bulletin that has been delivered to local residents and businesses
- Call 311 and inquire who to contact for the project
The inspector or the contact person will contact you within two business days and follow up on your question or complaint. They will work directly with the contractor in the field to quickly answer your question or to resolve your complaint.
Further Steps for Answering Your Question or Resolving Your Complaint
If your question or complaint requires additional time and effort to resolve; or if you are not satisfied with the solution provided by our front line staff, your complaint will be brought to the Manager's (and designate) attention for resolution.
If the complaint is not resolved, the Director will review your complaint with staff and reach a settlement.
If you are not satisfied with the outcome of your complaint and wish to pursue it further, please write or email the Executive Director of Technical Services who will review the complaint.
You must include the reference number of the initial complaint in your correspondence.
All complaints will be acknowledged within two business days.
General Mail:
Executive Director, Technical Services
Toronto City Hall
100 Queen Street West, 24th Floor East Tower
Toronto, Ontario M5H 2N2
Fax: 416-392-4494
Email: techservices@toronto.ca
The Ombudsman
If the matter is still not resolved, you may contact the City of Toronto
Ombudsman’s Office at:
Tel.: 416-392-7062
E-mail: ombuds@toronto.ca
Website: www.ombudstoronto.ca
Public complaints will be dealt with in a confidential manner according to the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). Information will be collected, used and disclosed in accordance with the Act.
Have a question or want to offer feedback about our website or services? Contact: elee@toronto.ca
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