The Toronto Environment Office is committed to providing a high quality of service and to satisfying public expectations in all of our program areas. Our office has a procedure for receiving and responding to complaints from the public regarding service, wait time, actions or lack of action by an employee of the Toronto Environment Office. We also welcome any compliments or kudos you may have.

All complaints are reviewed by management and will be promptly addressed in an effort to resolve your concern as quickly as possible.

Making a complaint or compliment
Complaints/compliments may be made verbally (in person or by telephone) or in writing (by mail, e-mail or fax).

With a complaint, we recommend you speak directly to the person responsible for the program in question. Most complaints are received this way and can often be resolved quickly. Click here for the staff telephone directory for the Toronto Environment Office.

If you are not satisfied with how your complaint has been managed, you can submit your complaint directly to Lawson Oates, the Director of the Toronto Environment Office. The Director can be reached at:

E-mail: loates@toronto.ca
Telephone: 416-392-9744
Mail or fax: address below

Who reviews complaints?
All complaints, including those resolved by program staff, are reviewed by the Director and other management staff. Your complaint will be treated as confidential to protect your privacy; however, you should be aware that when a complaint is investigated, you may be indirectly identified. If you do not wish to be identified, you may submit an anonymous complaint.

Submitting complaints or compliments via mail, e-mail or fax
We recommend that you direct your complaint or compliment to the relevant program area.

Alternatively, you can make a complaint or compliment:

By mail:

ATTN: DIRECTOR of the TEO: COMPLAINT / COMPLIMENT
Toronto Environment Office
City Hall, 100 Queen Street West
21st Floor, East Tower
Toronto, ON
M5H 2N2

By e-mail:

Director Toronto Environment Office
loates@toronto.ca
Subject line: TEO COMPLAINT / COMPLIMENT

By fax:

Toronto Environment Office, General Fax Line: 416-338-0808
ATTN: DIRECTOR of the TEO: COMPLAINT / COMPLIMENT

TTY: 416-398-0889 (311 general enquiries line)

Office of the Ombudsman: City of Toronto
If you are not satisfied with the outcome of your complaint, you can present your compliant and concerns to the City of Toronto’s Office of the Ombudsman. Visit their secure and independent website for more information.

Alternatively, you can contact the Office of the Ombudsman:

• By telephone: 416-392-7062
• By e-mail: ombuds@toronto.ca
• In person: 112 Elizabeth Street
• TTY: 416-392-7100