What is the Toronto Service Review Program?
The Toronto Service Review Program will help the City Manager and Council to identify what services the City should deliver, how they can be more efficient and cost effective, and how we should pay for them.
The Service Review Program has three parts:
- The Core Service Review identified what services the City should be delivering. These include services the City must legally provide and those the City should provide as a government. The review considered what it takes to meet the needs of Torontonians, what is important to people on a day-to-day basis, and what it takes to run the largest city government in Canada.
- The Service Efficiency Studies will make sure that services do not cost more than they should. The studies are taking a closer look at how certain services are delivered to identify new and more efficient ways to deliver them at a lower cost.
- The User Fee Review examined how we pay for the City’s services. Most services for the general public are paid for through property taxes. Individuals, businesses or organizations that choose to use other services pay for them through user fees. The User Fee Review developed guidelines on how user fee prices are set.
The report, below, provides an update on implementation of the Service Review Program for 2012 to 2014 including service adjustments as a result of Council's decisions on the Core Service Review and the status of efficiency measures identified through the process.
The Statements of Work and final reports prepared by external firms for completed Service Efficiency Studies are available on the Service Efficiency Studies page.
- Update on the Core Service Review and Service Efficiency Studies (PDF)
The full program approved by City Council can be found here.
The outcomes of the Service Review Program will help Council decide which services to change and how to address the funding gap in 2012 and future years.