The STEP Program –Toolkits – Community Building
Step 1 – Learning & Planning
Walkability Studies – Jane's Walk, Centre for City Ecology
Walkability is a quantitative and qualitative measurement of how inviting or un-inviting an area is to pedestrians. This website is a resource for conducting walkability studies in your neighbourhood.
2010 Tenant Engagement System Update
This report is an update on the 2010 Tenant Engagement System to the Tenant and Community Services Committee of the Toronto Community Housing. The report was prepared by the Chief Executive Officer and submitted on July 16, 2010.
Total pages: 6
Step 2 – Implementation
Welcome Package – A Guide to Services for Tenants
The Welcome Package is a guide to services for tenants of apartment towers published by the City of Toronto's Shelter, Support and Housing Administration.
Total pages: 119
Step 3 – High Performance
Effective Communication Techniques:
Open-Ended Questions and Reflective Listening
This document is a short summary of techniques to enable effective communication and is included within the Resources section of the Corporation for Supportive Housing. This document has been adapted from the Toolkit for Developing and Operating Supportive Housing (PDF).
Step 4 – Leadership
Safe Growth – Moving Forward in Neighbourhood Development
Case Study: San Romanoway Revitalization Association
This article illustrates how an alternative planning process – SafeGrowth – employs a more holistic style of neighbourhood development than occurs in traditional prevention theory. This article also provides a case study illustrating a practical example where SafeGrowth was applied in the planning of a troubled suburban neighbourhood in Toronto, Canada from 2000 to 2009.
Total pages: 17