The STEP Program –Toolkits – Operations
The Horizon Realty Group has an online survey to be completed by tenants in order to rate their satisfaction with the upkeep of an apartment building and the services provided. The survey is only for tenants of their buildings, however, it can be used as a template.
City of Toronto Public Health has dedicated programs and services to support property owners of apartment buildings to deal with bed bug issues.
Health Canada determines if proposed pesticides can be used safely when label directions are followed. This site provides information about approved pesticides and the implications of their use on human health, future generations and the environment.
The website for the Technical Standards and Safety Authority provides regular updates related to elevator maintenance, upgrades and repairs.
This template was derived from a standard reference guide for The Plaza Apartments’ property management and maintenance staff. The template includes highlighted notes that can be incorporated into standard policies, procedures and practices of any building’s property management and its contracts with maintenance companies and vendors.
Total pages: 53
The Tower Renewal Guidelines provides information on conducting a building condition assessment.
Total pages: 259 (See Chapter 5)
The Homestead Properties website provides a detailed policy regarding the privacy of tenant information. Check out the website for ideas on ways to improve your own policies and procedures to gather tenant personal information.
The Social Housing Services Corporation developed this kit to provide examples for property management staff on how to raise tenant awareness on ways to make their homes safer and to reduce insurance claims.
The Federation of Rental Housing Providers of Ontario (FRPO) provide information on standards covering a wide range of prudent and professional building management practices that ensure rental-housing consumers are receiving quality products/services when selecting their apartment.
The CMHC Housing Awards Program was created in 1988 to identify, recognize, showcase and share best practices that have helped to improve the quality, choice and affordability of housing in Canada. The website provides case studies from private sector organizations that have taken a leadership role in demonstrating best practices that have improved housing affordability.Back to top