You can pay your Utility Bill by the following methods:
You can pay your utility bill at most banks or financial institutions through internet banking, telephone banking, at an automatic teller or in person.
If paying your utility bill through telephone, internet banking or at an automatic teller, please pay before the due date to allow enough time for your financial institution to transfer the funds to the city. Please be sure to retain a copy of your receipt.
To register for internet or telephone banking:
If you have sold a property and purchased another, please be sure to correct your account information with your financial institution so that your payments will be applied to the correct account for your new property.
- You will need your 20 digit account and client number from your utility bill
- Sign on to your financial institution's secure website
- Select "City of Toronto" or "Toronto" as a payee
- Select "water bill" or "utility bill"
- Enter your full account and client number
- If you require assistance, please contact your financial institution
Treasurer, City of Toronto
Note: Payments received after the due date will result in a loss of early payment discount. The City is not responsible for payments received after the due date. Please allow sufficient time for your payment to reach our office by the due date.
Monday to Friday, 8:30 am to 4:30 pm
East York Civic Centre
850 Coxwell Avenue
Etobicoke Civic Centre
399 The West Mall
North York Civic Centre
5100 Yonge Street
Scarborough Civic Centre
150 Borough Drive
Toronto City Hall
100 Queen Street West
York Civic Centre
2700 Eglinton Avenue West
You can deposit City of Toronto Utility Bill payments (cheques only - no cash) in the specially marked drop boxes located at Toronto City Hall and Civic Centres and in the following communities:
all public libraries
Mount Dennis Library, 1123 Weston Road
Weston Library, 2 King Street
Evelyn Gregory Library, 120 Trowell Avenue
Oakwood Village Library, 341 Oakwood Avenue
Jane/Dundas Library, 620 Jane Street
Dawes Road Library, 416 Dawes Road
Todmorden Library, 1081 1/2 Pape Avenue
Leaside Library, 165 McRae Drive
L'Amoreaux Rec. Centre, 2000 McNicoll Avenue
Malvern Community Centre, 30 Sewells Road
Albert Campbell Library, 496 Birchmount Road
Note: The payable before discount only applies to your water charges. Failure to receive a Utility Bill does not extend the privilege of the discount. Unpaid amounts may be transferred to the property owner's tax account and will then be subject to overdue charges.