With the City's Pre-Authorized Utility Bill Payment Program, you will have convenient and secure Utility Bill payments on time, every time.
How it Works
Once you are enrolled in the City of Toronto's Pre-Authorized Utility Bill Payment Program, your financial institution will automatically withdraw your Utility Bill payments on the due date. You simply receive a Utility Bill in the mail or electronically (if you have signed up for epost) for your records.
Who Can Enrol?
Property owners or agents designated to receive the Utility Bill by the property owner can enrol in the pre-authorized payment plan
How to Sign Up
You must complete an application for each property you are applying for. This payment plan is not transferable to other properties.
Step 1: Pay the Utility Bill you have just received.
Step 2: Complete the application form. Don't forget to select whether or not you wish to have your financial institution account information appear on your Utility Bill. If you do not select an option, your information will automatically be printed on your bill.
Step 3: Attach a void cheque or a deposit slip with your financial institution information with each application. NOTE: Line of credit accounts, credit card cheques or foreign funds cheques cannot be used for this program.
Step 4: Send application to:
City of Toronto
Box 2510, Terminal A
Toronto, ON M5W 1H2
Already enrolled in the Pre-Authorized Water Payment Program?
If you are enrolled in the City's Pre-Authorized Water Payment Program, you are automatically enrolled in the City's Pre-Authorized Utility Bill Payment program.
If you wish to withdraw from the program, you must send the City with written notice at least 15 days before your next Utility Bill due date. You will receive written notice that you have been removed from the program.
Changing Financial Institutions?
Be sure to send signed written notice and a new void cheque to the City at the address listed below at least 15 days before your next withdrawal date.
If you are changing your financial institution information, a new void cheque is required. A form is available for changing financial institution information.
Please note that line of credit accounts, credit card cheques or foreign funds cheques cannot be used for pre-authorized payments.
Send written notice to:
Treasurer, City of Toronto
Box 2510, Terminal A
Sending personal information by fax is not a secure means of transmission.
Cancelling Your Enrolment in the Program
You must immediately pay the outstanding balance in full to avoid loss of discount.
You must also send signed written notice to the City at the address above, at least 15 days before your next withdrawal date in order to cancel your enrolment.
A form is available for cancelling your enrolment in the program.
This payment plan is not transferable to another property.
If your service is metered, you will need to call the City and arrange for a final meter reading. For all accounts, metered or other services, you must notify the City in writing to cancel your enrolment when moving.
If any of your pre-authorized payments do not clear through your financial institution, the City will charge you an administrative fee and you will lose your discount.