Customer Service Programs
Customer service and satisfaction is Toronto Water's top priority. This list of the programs and services Toronto Water offers comes complete with links to more information.
Call 311 or e-mail firstname.lastname@example.org, 24 hours a day, seven days a week to report water-related issues:
Basement flooding, blocked sewers, illegal dumping to sewers and waterways, low water pressure, no water, catchbasin cleaning, hydrants, spills, watermain breaks, taste-odour complaints, water service leak, water shut-off/turn-on requests.
On-demand, residential testing for lead in drinking water; do-it-yourself test kits available at pick-up/drop-off locations across the city.
Watermain flushing aims to maintain the high quality and increase the capacity of the city's water system. Flushing cleans watermain pipes by forcing water through them at high speed. The operation scours and cleans out mineral deposits and sediment that have settled at the bottom of the pipes.
Water Service Replacement Program
Coordinated capital works program to replace the City-owned portion of lead water services.
Faucet Filter Rebate Program
Re-imbursement to eligible residents for the purchase of a faucet-mounted filter and/or cartridges certified by NSF for lead removal from drinking water.
Sewer Surcharge Rebate Program for the Industrial and Commercial sectors
Industrial and commercial water customers can apply for a rebate on the sewer surcharge. The rebate applies to the portion of water that is not discharged into the sanitary sewer system.
Programs for the Industrial, Commercial and Institutional sectors
- Capacity Buyback Program
- Industrial Water Rate Initiative
Environmental Monitoring & Protection
Environmental Monitoring & Protection enforces Toronto’s Sewers Bylaw via three subgroups: Industrial Waste Control, Pollution Prevention (P2) Planning and Stormwater Quality.
Industrial Waste Control
Responsible for ensuring that all industrial, commercial and institutional facilities comply with Toronto’s Sewers Bylaw.
Pollution Prevention (P2) Planning
Toronto's Sewers Bylaw requires industries discharging certain pollutants to prepare a Pollution Prevention Plan.
Stormwater Quality (storm sewer discharges)
Monitoring and enforcement of discharges to storm sewers to protect Toronto’s surface water quality.
Backflow Prevention Program for the Industrial, Commercial and Institutional, and Multi-Residential sectors
Protecting drinking water from backflow (the undesired reversal of water flow against normal direction that occurs as a result of backpressure or backsiphonage).
Mandatory Downspout Disconnection
Mandatory downspout disconnection comes into effect on November 20, 2011 in the Combined Sewer Service Area.
Automated Water Meter Program
A mandatory program running from 2010 to 2016) through which new automated meters will be installed in every home and business in the city.
Wet Weather Flow Master Plan
A 25-year plan to deal with the adverse effects of combined sewer overflows (CSOs) and stormwater runoff.
How to file a claim with the City
Capital Works Program
Information on planned construction that will impact traffic (maps by ward).
Note: Rain barrels will not be available for sale at 2012 Environment Days.