City of Toronto   *
HomeContact UsHow Do I...? Advanced search
Living in TorontoDoing businessVisiting TorontoAccessing City Hall *
Your City
Toronto facts
City auctions
News releases
Toronto history
Toronto images
Municipal Code/
Get involved
Fraud/Waste Hotline
Family portal
Seniors' portal
City archives
Employment opportunities
Community safety
Toronto links
Contact us
Site map
* * Customer Service Standards *
* * * * * *
* * Customer Service Standards

* The City of Toronto aims to deliver exceptional, equitable and accessible customer service to the citizens of Toronto. Members of the Toronto Public Service work within established telephone, voice mail and e-mail standards.

A Charter of Expectations promotes standards among the Toronto Public Service and informs Toronto citizens about what they can expect from public employees.

* * What's new *
* * * * * *
* * Fraud & Waste Hotline
Financial accountability is a top priority for the City of Toronto. City employees, the general public and anyone doing business with the City can call our Fraud & Waste Hotline number, 416-397-STOP (7867), to report suspected wrongdoing involving municipal resources, waste or contracts.
Easy access to non-emergency City services and information
Dialing 311 provides residents, businesses and visitors with easy access to non-emergency City services, programs and information 24 hours a day, seven days a week.
Find detailed information about the City's agencies, boards, commissions and corporations (ABCCs) and other special purpose bodies (SPBs), each having its own relationship with City Council.
Are you an internationally-trained professional new to Canada?
The Profession to Profession Mentoring Immigrants Program is an in-house program that matches members of the Toronto Public Service with recent immigrants, internationally-trained professionals looking for employment in their field/occupation in Toronto. If you're a newcomer to Canada internationally trained professional this program may be helpful to you.
Toronto Fun Guide
The FUN Guide is available now and filled with programs and services for people of all ages.

Along with a huge variety of recreation programs for you and your family, there is also information about Toronto's museums, parks, volunteer opportunities and even part-time job possibilities.
Toronto Employment & Social Services
Are you looking for work? Get help with Employment Services such as career planning, education, training and help for job seekers.
Amended Human Rights & Anti-Harassment Policy
Toronto City Council has adopted an amended City of Toronto Human Rights and Anti-Harassment Policy and Complaint Process Procedures effective June 30, 2008. The policy's goal is to create a climate of understanding and mutual respect where each person feels a part of the community and is able to contribute fully to the development and well being of the City of Toronto.
City-owned surplus property
From time to time, City-owned property is declared surplus to the City's requirements and sold. Learn about the City's surplus property, and view the listing of the current properties for sale.
City of Toronto public auctions
City of Toronto surplus items will now be auctioned on an on-going basis. The City contracted Platinum Liquidations as its auctioneer to auction surplus items at monthly public auctions.
Human Rights Office
The City of Toronto's Human Rights Office advances and supports a workplace that is free from discrimination and harassment. Services are available to members of the public, members of the Toronto Public Service and Members of Council.
Provincial Offences Act ticket payment online
You can pay Provincial Offences Act (POA) tickets online with a valid credit card. POA tickets include fines issued by the OPP, Toronto Police Service, GO Transit, TTC and others.
Toronto Business Improvement Areas (BIA)
Business Improvement Areas (BIA) are an association of commercial property owners and tenants within a defined area who work in partnership with the City to create thriving, competitive, and safe business areas that attract shoppers, diners, tourists, and new businesses.
Family pages
Bet you never knew we had so much stuff for kids, teens, parents and caregivers! Our Family portal provides an easy-to-bookmark page with many helpful links - your gateway to family fun and information.
Seniors' web pages
Our seniors' web pages contain a wealth of information regarding municipal services and programs for senior citizens.
Community safety
Our community safety page is a guide to City initiatives and services designed to promote and enhance public safety.
Diversity Our Strength
The diversity of Toronto's population is one of our city's major features and a source of great vitality. In fact, Diversity Our Strength is Toronto's official motto. Learn more about the City's efforts to address related issues and to celebrate diversity.
Toronto Protocol
Visit Toronto Protocol's website to find out what we do and how to contact us. The site helps answer some often asked questions about protocol.
Fleet Services
Fleet Services keeps the City of Toronto's employees on the road with one of the highest safety ratings in the province.

* *
* * *
Toronto's waterfront Waterfront plan
Learn more about Toronto's waterfront redevelopment plan
Film shoot in Toronto Lights, camera, action...
Toronto's film and television office
Toronto Zoo Surf Toronto
Check out Toronto Links to find out more about Toronto
Celebrate Toronto Streetfestival Act like a tourist
Have you checked out Toronto attractions?

News releases
City Council
Protocol Office
Human Rights Office
*Toronto maps | Get involved | Toronto links | 311 | Comment | Subscribe | Privacy statement
© City of Toronto 1998-2013