Crisis Services & Supports

If you need urgent medical or psychiatric attention, need help in an emergency or are in crisis:

  • Visit your local emergency department, general hospitals or call 911
  • Non-emergency calls for Toronto Police 416-808-2222
  • Contact a nurse at Telehealth Ontario by dialing 1-866-797-0000
  • Contact a distress centre in Ontario near you. Distress or crisis phone lines are open 24 hours a day. Crisis hotlines offer free, confidential and anonymous telephone counselling and information:
  1. Other 24/7 distress/crisis lines
  2. Mobile Crisis Units and Services
    Telecare (Mandarin & Cantonese): 416-920-0497
  3. Toronto Withdrawal Management System Central Access (detox placement): 1-866-366-9513, 24 hrs/7days
  4. Progress Place Warm Line
    • Warm Line is a confidential & anonymous service for adults (18+). The Warm Line is not a crisis line. Are you feeling lonely, isolated, anxious, depressed or in need of a friendly ear. Chat online, text or call a Warm Line peer support worker. Call 416-960-9276 or/ 416-960-WARM between 8 pm to midnight or/ 416-323-3721 between 12pm - 8pm
  5. The 519: Front Desk: 416-392-6874 / The 519 is committed to the health, happiness and full participation of the LGBTQ2S communities. We respond to the evolving needs of the LGBTQ2S communities, from counselling services and queer parenting resources to coming out groups, trans programming, and senior’s support. We provide free, accommodating and non-judgemental space where individuals, organizations and non-profit groups can meet, organize and work towards their goals.
  6. Human Trafficking - hotline
  7. Yonge Street Mission - All our resources and energy at YSM are focused on working to respond to immediate needs and help people move from surviving to thriving.
  8. 211 Toronto - community service agencies - referrals - listing
    211 service provides Information and Referral (I&R) for callers to community and social services, 24 hrs/7 days
  9. SPIDER Program (Specialized Program for Inter-Divisional Enhanced Responsiveness to Vulnerability) SPIDER’s mandate is to reduce the recurrence of complex health and safety risks, and ensure safe integration and inclusion of vulnerable Torontonians in their neighbourhoods and communities.

Seniors

Victims / Rape / Women

  1. Victim Services Toronto: 416-808-7066
  2. Assaulted Women's Helpline: GTA: 416-863-0511, 1-866-863-0511, We provide crisis counselling, safety planning, emotional support, information and referrals accessible 7 days a week, 365 days a year.  We work in tandem with community partners and sister agencies towards bridging gaps in service and identifying emerging issues or trends relevant to the women we work with.
  3. Ontario Victim Services: Victims of crime and their families have access to a wide range of services, including counselling, financial assistance and other supports. 1-888-579-2888, or 416-314-2447 in the Greater Toronto Area
  4. Toronto Rape Crisis Centre: The Toronto Rape Crisis Centre has a 24 hour crisis phone line for survivors of rape and sexual assault. They will provide court support, accompaniment and advocacy. Face-to-face counselling is free and confidential. Lesbian support, abuse and relationship counselling available.
  5. Assaulted Women's Help Line: Services: (information and referrals to women in up to 154 languages) Callers do not have to give their names and the Help Line does not have call display.

Kids / Youth / Family

  1. Good2Talk (Anonymous helpline for post-secondary students) - 1-866-925-5454, 24 hrs/7 days
  2. Kids Help Phone: The Kids Help Phone provides immediate support that young people need 24 hours a day, 365 days a year. Counsellors answer calls and online questions from across Canada. No matter what the problem or concern, the counsellors will provide immediate and caring support, information and, if necessary, referral to a local community or social service agency.
  3. Catholic Children's Aid Society of Toronto: 416-395-1500
  4. Jewish Family & Child Service of Greater Toronto: 416-638-7800
  5. Native Child & Family Services of Toronto: 416-969-8510
  6. LGBT Youthline (Lesbian, Gay, Bi-sexual & trans-gender)

Drugs / Alcohol / Gambling

  • National Overdose Response Service (NORS): NORS is an overdose prevention hotline for Canadians providing loving, confidential, nonjudgmental support for you, whenever and wherever you use drugs. https://www.nors.ca/ Toll-free 1-888-688-6677
  • The Works - Toronto Public Health's Harm Reduction Program provides programs and services to reduce drug related harms for people who use drugs. To access our services call 416-392-0520. Office hours: Mon-Fri 10:00 am - 5:00 pm, Outreach Van: Mon-Sat 6:30 pm - 11:30 pm, call after 4:30 pm to make an appointment
  • 24/7 Mental Health, Drug & Alcohol and Ontario Problem Gambling Helplines
  • Toronto Detox
  • Connex: ConnexOntario is an information and referral service, focusing on mental health, addiction and problem gambling services in the province. We are here to support Ontarians via phone, web-chat and email 24/7. Our knowledgeable and experienced staff offer supportive listening to help you discover the resources you need from our comprehensive database. 1-866-531-2600

Community Crisis Clinics

  • Scarborough Hospitals
  • Regional and Hospital Based Crisis Program 416-495-2891
    Hours: 24 hours / 7 days service at the General campus, 8:30 am - 11:00 pm at the Grace campus. 
    A multi-disciplinary team who provide effective and timely intervention to individuals who have urgent mental health needs staffs these programs. Located at both General and Grace Campus's Emergency Departments.
  • Outpatient assessment and intervention is available for individuals who do not require an immediate Emergency Department visit but who may need services within a 24-48 hour period. You may access this service by calling the Mobile Crisis Program at 416-289-2434.
  • Distress Centres of Toronto: Callers' issues include problems related to domestic violence, social isolation, suicide, addictions, mental and physical health concerns. The Distress Centre offers, as appropriate: emotional support, crisis intervention, suicide prevention, and linkage to emergency help when necessary.

Non-Crisis Services and Supports

  • Family doctor and mental health professionals
  • PFLAG (Parents, families, friend and allies of Toronto's LGBTQ community) 9:am to 9:00pm. Volunteer peer support Line - 416-406-6378

Self-Help Groups  

Community Mental Health Services