Crisis Services & Supports

If you need urgent medical or psychiatric attention, need help in an emergency or are in crisis:

  • Visit your local emergency department, general hospitals or call 911
  • Contact a nurse at Telehealth Ontario by dialing 1-866-797-0000
  • Contact a distress centre in Ontario near you. Distress or crisis phone lines are open 24 hours a day. Crisis hotlines offer free, confidential and anonymous telephone counselling and information:
  1. Distress Centres of Toronto
    Callers' issues include problems related to domestic violence, social isolation, suicide, addictions, mental and physical health concerns. The Distress Centre offers, as appropriate: emotional support, crisis intervention, suicide prevention, and linkage to emergency help when necessary.
  2. Gerstein Centre - 416-929-5200, 24 hrs/7 days
  3. Other 24/7 distress/crisis lines
  4. Mobile Crisis Units and Services
    Telecare (Mandarin & Cantonese) - 416-920-0497
  5. Toronto Withdrawal Management System Central Access (detox placement) - 1-866-366-9513, 24 hrs/7days
  6. Warm Line, Progress Place - 416-960-9276 or 416-960-WARM, Monday to Sunday, 8 pm to 12 midnight
  7. Toronto Seniors helpline 416 -217-2077
  8. Senior Safety Line - 1-866-299-1011, 24 hrs/7 day
  9. Services for seniors in Toronto
  10. 211 Toronto - community service agencies - referrals - listing
    211 service provides Information and Referral (I&R) for callers to community and social services, 24 hrs/7 days
  11. TTC Crisis Link
  12. SPIDER Program (Specialized Inter-divisional Enhanced Response)
  13. Victim Services Toronto
  14. Ontario Victim Services
  15. Good2Talk (Anonymous helpline for post-secondary students) - 1-866-925-5454, 24 hrs/7 days
  16. Kids Help PhoneThe Kids Help Phone rovides immediate support that young people need 24 hours a day, 365 days a year. Counsellors answer calls and online questions from across Canada. No matter what the problem or concern, the counsellors will provide immediate and caring support, information and, if necessary, referral to a local community or social service agency.
  17. LGBT Youthline (Lesbian, Gay, Bi-sexual & trans-gendered)
  18. PFLAG (Parents, families, friend and allies of Toronto's LGBTQ community) 24-hour Telephone Support Line - 416-406-6378
  19. Assaulted Women's Help Line
    Services: (information and referrals to women in up to 154 languages) Callers do not have to give their names and the Help Line does not have call display.
  20. 24/7 Mental Health, Drug & Alcohol and Ontario Problem Gambling Helplines
  21. Toronto Rape Crisis Centre
    The Toronto Rape Crisis Centre has a 24 hour crisis phone line for survivors of rape and sexual assault. They will provide court support, accompaniment and advocacy. Face-to-face counselling is free and confidential. Lesbian support, abuse and relationship counselling available.
  22. Crisis Outreach Service for Seniors (COSS)
  23. Human Trafficking - hotline

Community Crisis Clinics


Scarborough Hospitals

  • Regional and Hospital Based Crisis Program 416-495-2891
    Hours: 24 hours / 7 days service at the General campus, 8:30 am - 11:00 pm at the Grace campus
    A multi-disciplinary team who provide effective and timely intervention to individuals who have urgent mental health needs staffs these programs. Located at both General and Grace Campus's Emergency Departments.
  • Outpatient assessment and intervention is available for individuals who do not require an immediate Emergency Department visit but who may need services within a 24-48 hour period. You may access this service by calling the Mobile Crisis Program at 416-289-2434.

Non-Crisis Services and Supports

  • Family doctor and mental health professionals
  • Connex - Mental Health Service Information Ontario (MHSIO); www.connexontario.ca
    1-866-531-2600 
    Mental Health Service Information (MHSIO) provides comprehensive information about mental health services and supports across Ontario. Call us 24 hours / 7 days a week and a professional information and referral specialist will be happy to help you. Start by getting clear information about mental health services and supports that will assist you or someone you care about to get help. Your call is free, confidential and anonymous.
  • The Works - Toronto Public Health's Harm Reduction Program provides programs and services to reduce drug related harms for people who use drugs. To access our services call 416-392-0520. Office hours: Mon-Fri 10:00 am - 5:00 pm, Outreach Van: Mon-Sat 6:30 pm - 11:30 pm, call after 4:30 pm to make an appointment

Self-Help Groups  

Community Mental Health Services