Crisis Services & Supports

If you need urgent medical or psychiatric attention, need help in an emergency or are in crisis:

  • Visit your local emergency department, general hospitals or call 911
  • Non-emergency calls for Toronto Police 416-808-2222
  • Contact a nurse at Telehealth Ontario by dialing 1-866-797-0000
  • Contact a distress centre in Ontario near you. Distress or crisis phone lines are open 24 hours a day. Crisis hotlines offer free, confidential and anonymous telephone counselling and information:
  1. Distress Centres of Toronto
    Callers' issues include problems related to domestic violence, social isolation, suicide, addictions, mental and physical health concerns. The Distress Centre offers, as appropriate: emotional support, crisis intervention, suicide prevention, and linkage to emergency help when necessary.
  2. Gerstein Centre - 416-929-5200, 24 hrs/7 days
  3. Other 24/7 distress/crisis lines
  4. Mobile Crisis Units and Services
    Telecare (Mandarin & Cantonese) - 416-920-0497
  5. Toronto Withdrawal Management System Central Access (detox placement) - 1-866-366-9513, 24 hrs/7days
  6. Warm Line, Progress Place - 416-960-9276 or 416-960-WARM, Monday to Sunday, 8 pm to 12 midnight
  7. Toronto Seniors helpline 416 -217-2077
  8. Senior Safety Line - 1-866-299-1011, 24 hrs/7 day
  9. Services for seniors in Toronto
  10. Advocacy Centre for the Elderly: 416-598-2656, 1-855-598-2656
  11. 211 Toronto - community service agencies - referrals - listing
    211 service provides Information and Referral (I&R) for callers to community and social services, 24 hrs/7 days
  12. TTC Crisis Link
  13. SPIDER Program (Specialized Inter-divisional Enhanced Response)
  14. Victim Services Toronto
  15. Assaulted Women's Helpline: GTA: 416-863-0511, 1-866-863-0511, We provide crisis counselling, safety planning, emotional support, information and referrals accessible 7 days a week, 365 days a year.  We work in tandem with community partners and sister agencies towards bridging gaps in service and identifying emerging issues or trends relevant to the women we work with.
  16. Ontario Victim Services
  17. Good2Talk (Anonymous helpline for post-secondary students) - 1-866-925-5454, 24 hrs/7 days
  18. Kids Help Phone: The Kids Help Phone provides immediate support that young people need 24 hours a day, 365 days a year. Counsellors answer calls and online questions from across Canada. No matter what the problem or concern, the counsellors will provide immediate and caring support, information and, if necessary, referral to a local community or social service agency.
  19. Catholic Children's Aid Society of Toronto: 416-395-1500
  20. Jewish Family & Child Service of Greater Toronto: 416-638-7800
  21. Native Child & Family Services of Toronto: 416-969-8510
  22. LGBT Youthline (Lesbian, Gay, Bi-sexual & trans-gender)
  23. Assaulted Women's Help Line
    Services: (information and referrals to women in up to 154 languages) Callers do not have to give their names and the Help Line does not have call display.
  24. 24/7 Mental Health, Drug & Alcohol and Ontario Problem Gambling Helplines
  25. Toronto Rape Crisis Centre
    The Toronto Rape Crisis Centre has a 24 hour crisis phone line for survivors of rape and sexual assault. They will provide court support, accompaniment and advocacy. Face-to-face counselling is free and confidential. Lesbian support, abuse and relationship counselling available.
  26. Crisis Outreach Service for Seniors (COSS)
  27. Human Trafficking - hotline
  28. Yonge Street Mission - All our resources and energy at YSM are focused on working to respond to immediate needs and help people move from surviving to thriving.

Community Crisis Clinics


Scarborough Hospitals

  • Regional and Hospital Based Crisis Program 416-495-2891
    Hours: 24 hours / 7 days service at the General campus, 8:30 am - 11:00 pm at the Grace campus
    A multi-disciplinary team who provide effective and timely intervention to individuals who have urgent mental health needs staffs these programs. Located at both General and Grace Campus's Emergency Departments.
  • Outpatient assessment and intervention is available for individuals who do not require an immediate Emergency Department visit but who may need services within a 24-48 hour period. You may access this service by calling the Mobile Crisis Program at 416-289-2434.

Non-Crisis Services and Supports

  • Family doctor and mental health professionals
  • Connex - Mental Health Service Information Ontario (MHSIO); www.connexontario.ca
    1-866-531-2600 
    Mental Health Service Information (MHSIO) provides comprehensive information about mental health services and supports across Ontario. Call us 24 hours / 7 days a week and a professional information and referral specialist will be happy to help you. Start by getting clear information about mental health services and supports that will assist you or someone you care about to get help. Your call is free, confidential and anonymous.
  • The Works - Toronto Public Health's Harm Reduction Program provides programs and services to reduce drug related harms for people who use drugs. To access our services call 416-392-0520. Office hours: Mon-Fri 10:00 am - 5:00 pm, Outreach Van: Mon-Sat 6:30 pm - 11:30 pm, call after 4:30 pm to make an appointment
  • PFLAG (Parents, families, friend and allies of Toronto's LGBTQ community) 9:am to 9:00pm. Volunteer peer support Line - 416-406-6378

Self-Help Groups  

Community Mental Health Services

National Overdose Response Service (NORS): NORS is an overdose prevention hotline for Canadians providing loving, confidential, nonjudgmental support for you, whenever and wherever you use drugs. https://www.nors.ca/ Toll-free 1-888-688-6677