Apartment Standards web disclosureThe City of Toronto has developed a website to facilitate public access to information pertaining to property standards orders issued by the Municipal Licensing and Standards (ML&S) Division for buildings containing three or more dwelling units. This disclosure also includes bylaw and inspection information as well as deficiency details and order status.

Personal information about individuals (owners, tenants or complainants) will not be disclosed.

A closed Order to Comply will be posted on the ML&S Apartment Standards website for a two year period. Outstanding active Orders to Comply will remain posted until compliance is achieved and inspected.

The Municipal Freedom of Information and Protection and Protection of Privacy Act (MFIPPA) provides the public with the right of access to government information, with certain exceptions, and also requires that the privacy of individuals with respect to their personal information be protected.

Complaints submitted on the Apartment Standards website.  Currently, once the complaint form is completed online, it is automatically forwarded to 311. It is then distributed to the appropriate Municipal Licensing & Standards (ML&S) district office for file creation and assignment to a ML&S officer for inspection.

No violations on website
Generally, ML&S investigates complaints from the public, Councillor offices and through scheduled building audits. There may be prior orders which have been complied, deficiencies not reported to ML&S or rectified deficiencies without issuance of any orders.

Investigation activity can be found on the City of Toronto website.