To submit a service request contact: 311
Email: 311@toronto.ca
If you wish to follow up with a service request already submitted (you have a reference number), contact the ML&S Officer assigned to your case. If you do not know who the officer is, contact 311 and an agent can look this up for you and transfer you to the officer.
All customer service counters are open: Monday to Friday 8:30 a.m. - 4:00 p.m.
District Offices: Note: Due to COVID-19, in-person counter services is not available to the public
West District
Wards: 1, 2, 3, 5, 6, 7, 8
Etobicoke Civic Centre, 3rd floor - North Block
399 The West Mall, M9C 2Y2
Central District
Wards: 4, 9, 10, 11, 12, 13, 14, 19
433 Eastern Ave, Building B, 2nd floor, M4M 1B7
East District
Wards 15, 16, 17, 18, 20, 21, 22, 23, 24, 25
1530 Markham Rd, 3rd floor, M1B 3G4