Service requests can be submitted by telephone at 311 or by email at 311@toronto.ca.


Note: If you wish to follow up with a service request already submitted (you have a reference number), contact the ML&S Officer assigned to your case.  If you do not know who the officer is, contact 311 and an agent can look this up for you and transfer you to the officer.


Customer Service Counters Hours

Monday to Friday 8:30 a.m. - 4:00 p.m.

District Offices

Important note: Due to COVID-19, in-person counter services is not available to the public 

West District

Etobicoke Civic Centre, 3rd floor - North Block
399 The West Mall, M9C 2Y2

Wards: 

  • Ward 1, Etobicoke North
  • Ward 2, Etobicoke Centre
  • Ward 3, Etobicoke-Lakeshore
  • Ward 5, York South-Weston
  • Ward 6, York Centre
  • Ward 7, Humber River-Black Creek
  • Ward 8, Eglinton-Lawrence

Central District

433 Eastern Ave, Building B, 2nd floor, M4M 1B7

Wards: 

  • Ward 4, Parkdale-High Park
  • Ward 9, Davenport
  • Ward 10, Spadina-Fort York
  • Ward 11, University-Rosedale
  • Ward 12, Toronto-St. Paul’s
  • Ward 13, Toronto Centre
  • Ward 14, Toronto-Danforth
  • Ward 19, Beaches-East York

East District

1530 Markham Rd, 3rd floor, M1B 3G4

Wards: 

  • Ward 15, Don Valley West
  • Ward 16, Don Valley East
  • Ward 17, Don Valley North
  • Ward 18, Willowdale
  • Ward 20, Scarborough Southwest
  • Ward 21, Scarborough Centre
  • Ward 22, Scarborough-Agincourt
  • Ward 23, Scarborough North
  • Ward 24, Scarborough-Guildwood
  • Ward 25, Scarborough-Rouge Park