COVID-19 Update: All City buildings, including City Hall, Metro Hall and all civic centres are closed to the public. As all City buildings remain closed to the public, all events, meetings, film and photography shoots are cancelled.

Select in-person counter services will be available at City Hall and civic centres starting on August 9. Toronto Building, Zoning inquiries for properties located in the Toronto and East York District only, by appointment only via a new online appointment request process.

Counter service reopening plan: City of Toronto counter service reopening plan – City of Toronto


Important note:

  • Important: Toronto Building accepts permit applications by email. Customers also have the option to attend ANY Toronto Building Customer Service counter to make an application. For a complete listing of applications that fall into this category, please visit the City of Toronto website.
  • Offices are open from 8:30 am until 4:30 pm, sign in for all inquiries or applications must be made by 3:30 pm. Those who arrive late in the day, may not be served.
  • You must go/call the district office that handles the ward in which the building permit is being applied for.
  • Please request an inspection online at: www.toronto.ca/building-inspections or call the inspection line below.

Etobicoke York

Wards: 

  • Ward 1, Etobicoke North
  • Ward 2, Etobicoke Centre
  • Ward 3, Etobicoke-Lakeshore
  • Ward 4, Parkdale-High Park
  • Ward 5, York South-Weston
  • Ward 7, Humber River-Black Creek

General Inquiries:

  • 416-397-5330
  • Hours Monday to Friday, 8:30 - 4:30 pm

Toronto Building Fee Payment Line:

  • 416-397-5222 
    Hours Monday to Friday, 8:30 - 4:00 pm

Inspection Requests/Complaints about Construction Issues:  

  • 416-338-0700

Service counter:

  • 2 Civic Centre Crt, main floor M9C 5A3
    Hours: 8:30 a.m. - 4:30 p.m. (must sign in by 3:30 p.m)

North York

Wards: 

  • Ward 6, York Centre
  • Ward 8, Eglinton-Lawrence
  • Ward 15, Don Valley West
  • Ward 16, Don Valley East
  • Ward 17, Don Valley North
  • Ward 18, Willowdale

General Inquiries: 

  • 416-397-5330
  • Hours Monday to Friday 8:30 - 4:30 pm

Toronto Building Fee Payment Line: 

  • 416-397-5222 (M-F, 8:30 - 4:00 pm)

Inspection Requests/Complaints about Construction Issues: 

  • 416-338-0700

Service counter:

  • North York Civic Centre, 1st floor
    5100 Yonge St., North York M2N 5V7
    Hours: 8:30 a.m. - 4:30 p.m. (must sign in by 3:30 p.m.)

Scarborough

Wards: 

  • Ward 20, Scarborough Southwest
  • Ward 21, Scarborough Centre
  • Ward 22, Scarborough-Agincourt
  • Ward 23, Scarborough North
  • Ward 24, Scarborough-Guildwood
  • Ward 25, Scarborough-Rouge Park


General Inquiries: 

  • 416-397-5330
  • Hours Monday to Friday 8:30 am - 4:30 pm

Toronto Building Fee Payment Line: 

  • 416-397-5222  
    Hours: Monday to Friday  8:30 a.m. - 4:00 p.m.

Inspection Requests/Complaints about Construction Issues: 

  • 416-338-0700

Service counter: 

  • Scarborough C.C., 3rd floor
    150 Borough Dr., M1P 4N7

    Hours: 8:30 a.m. - 4:30 p.m. (must sign in by 3:30 p.m.)

Toronto & East York

Wards:

  • Ward 9, Davenport
  • Ward 10, Spadina-Fort York
  • Ward 11, University-Rosedale
  • Ward 12, Toronto-St. Paul's
  • Ward 13, Toronto Centre
  • Ward 14, Toronto-Danforth
  • Ward 19, Beaches-East York


General Inquiries: 

  • 416-397-5330
  • Hours Monday to Friday 8:30 - 4:30 pm


Toronto Building Fee Payment Line: 

  • 416-397-5222
    Hours: Monday to Friday, 8:30 a.m. - 4:00 p.m.


Inspection Requests/Complaints about Construction Issues: 416-338-0700


Service counters:

  • City Hall, main floor west
    100 Queen St. West M5H 2N2
    Hours: 8:30 a.m. - 4:30 p.m. (must sign in before 3:30 p.m.)
  • Toronto Building Division Record centre for Toronto East York
    Toronto City Hall, Basement
    100 Queen St. W. M5H 2N2

    416-392-7974