Daily Shelter & Overnight Service Usage

This page reports data on the daily occupancy and capacity of Toronto’s shelter system. It is a daily snapshot of the occupancy and capacity of the system, updated every day except weekends and holidays; data for weekends and holidays are posted on the next business day.

Service location and program-level details are available from 2021 to present in the Daily Shelter & Overnight Service Occupancy & Capacity data set on the City’s Open Data portal. Historic data from 2017 to 2020 for pre-COVID base shelter system programs remain available on the portal in the Daily Shelter Occupancy data set.

Additional information about people experiencing homelessness who are entering and leaving the shelter system each month is available on the Shelter System Flow Dashboard.

To request access to available emergency shelter space, call Central Intake at 416-338-4766 or 1-877-338-3398.

Occupancy Summary Individuals
All Programs, Total 9,576
Shelter Programs, Room-Based, Total 2,802
Singles Sector Programs, Total 6,768
   Shelter Programs, Singles, Total 3,977
   Allied Services, Total 495
   COVID-19 Programs, Total 2,296
COVID-19 Isolation/Recovery Programs 6
Shelter Programs, Room-Based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Family Sector, Total 2,300 683 2 685 99.7%
   Families, Emergency Shelter Programs 651 202 0 202 100.0%
   Families, Transitional Shelter Programs 299 103 1 104 99.0%
   Families, Motel/Hotel Programs 1,350 378 1 379 99.7%
Mixed Adult Motel/Hotel, Total 502 246 0 246 100.0%
Shelter Programs, Bed-Based Individuals Occupied Beds Unoccupied Beds Actual Bed Capacity Occupancy Rate
Singles Sectors, Total 3,977 3,977 33 4,010 99.2%
   Emergency Shelter Programs, Total 3,193 3,193 6 3,199 99.8%
      Mixed Adult, Emergency 580 580 0 580 100.0%
      Men, Emergency 1,598 1,598 1 1,599 99.9%
      Women, Emergency 688 688 1 689 99.9%
      Youth, Emergency 327 327 4 331 98.8%
   Transitional Shelter Programs, Total 784 784 27 811 96.7%
      Mixed Adult, Transitional 141 141 3 144 97.9%
      Men, Transitional 272 272 9 281 96.8%
      Women, Transitional 114 114 3 117 97.4%
      Youth, Transitional 257 257 12 269 95.5%
Allied Services Individuals Occupied Spaces Unoccupied Spaces Actual Space Capacity Occupancy Rate
Allied Services, Total 495 495 212 707 70.0%
   24-Hour Respites 427 427 20 447 95.5%
   24-Hour Women’s Drop-ins 68 68 0 68 100.0%
Warming Centre 0 0 0 0 0.0%
COVID-19 Programs, Bed/space-based Individuals Occupied Beds/Spaces Unoccupied Beds/Spaces Actual Bed/Space Capacity Occupancy Rate
24-Hour Temporary Response Sites 50 50 0 50 100.0%
COVID-19 Programs, Room/unit based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Hotels 2,246 1,668 7 1,675 99.6%
COVID-19 Isolation/Recovery Programs Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
COVID-19 Isolation/Recovery Programs Combined Total 6 6 0 6 100.0%
Occupancy Summary Individuals
All Programs, Total 9,561
Shelter Programs, Room-Based, Total 2,792
Singles Sector Programs, Total 6,764
   Shelter Programs, Singles, Total 3,981
   Allied Services, Total 486
   COVID-19 Programs, Total 2,297
COVID-19 Isolation/Recovery Programs 5
Shelter Programs, Room-Based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Family Sector, Total 2,292 680 2 682 99.7%
   Families, Emergency Shelter Programs 651 202 0 202 100.0%
   Families, Transitional Shelter Programs 299 103 1 104 99.0%
   Families, Motel/Hotel Programs 1,342 375 1 376 99.7%
Mixed Adult Motel/Hotel, Total 500 245 0 245 100.0%
Shelter Programs, Bed-Based Individuals Occupied Beds Unoccupied Beds Actual Bed Capacity Occupancy Rate
Singles Sectors, Total 3,981 3,981 33 4,014 99.2%
   Emergency Shelter Programs, Total 3,197 3,197 6 3,203 99.8%
      Mixed Adult, Emergency 581 581 1 582 99.8%
      Men, Emergency 1,599 1,599 1 1,600 99.9%
      Women, Emergency 690 690 0 690 100.0%
      Youth, Emergency 327 327 4 331 98.8%
   Transitional Shelter Programs, Total 784 784 27 811 96.7%
      Mixed Adult, Transitional 141 141 3 144 97.9%
      Men, Transitional 272 272 9 281 96.8%
      Women, Transitional 114 114 3 117 97.4%
      Youth, Transitional 257 257 12 269 95.5%
Allied Services Individuals Occupied Spaces Unoccupied Spaces Actual Space Capacity Occupancy Rate
Allied Services, Total 486 486 220 706 68.8%
   24-Hour Respites 418 418 28 446 93.7%
   24-Hour Women’s Drop-ins 68 68 0 68 100.0%
Warming Centre 0 0 0 0 0.0%
COVID-19 Programs, Bed/space-based Individuals Occupied Beds/Spaces Unoccupied Beds/Spaces Actual Bed/Space Capacity Occupancy Rate
24-Hour Temporary Response Sites 50 50 0 50 100.0%
COVID-19 Programs, Room/unit based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Hotels 2,247 1,670 5 1,675 99.7%
COVID-19 Isolation/Recovery Programs Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
COVID-19 Isolation/Recovery Programs Combined Total 5 5 0 5 100.0%
Occupancy Summary Individuals
All Programs, Total 9,556
Shelter Programs, Room-Based, Total 2,792
Singles Sector Programs, Total 6,759
   Shelter Programs, Singles, Total 3,982
   Allied Services, Total 484
   COVID-19 Programs, Total 2,293
COVID-19 Isolation/Recovery Programs 5
Shelter Programs, Room-Based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Family Sector, Total 2,292 680 2 682 99.7%
   Families, Emergency Shelter Programs 654 203 0 203 100.0%
   Families, Transitional Shelter Programs 299 103 1 104 99.0%
   Families, Motel/Hotel Programs 1,339 374 1 375 99.7%
Mixed Adult Motel/Hotel, Total 500 245 0 245 100.0%
Shelter Programs, Bed-Based Individuals Occupied Beds Unoccupied Beds Actual Bed Capacity Occupancy Rate
Singles Sectors, Total 3,982 3,982 30 4,012 99.3%
   Emergency Shelter Programs, Total 3,195 3,195 6 3,201 99.8%
      Mixed Adult, Emergency 581 581 0 581 100.0%
      Men, Emergency 1,599 1,599 1 1,600 99.9%
      Women, Emergency 688 688 1 689 99.9%
      Youth, Emergency 327 327 4 331 98.8%
   Transitional Shelter Programs, Total 787 787 24 811 97.0%
      Mixed Adult, Transitional 142 142 2 144 98.6%
      Men, Transitional 272 272 9 281 96.8%
      Women, Transitional 114 114 3 117 97.4%
      Youth, Transitional 259 259 10 269 96.3%
Allied Services Individuals Occupied Spaces Unoccupied Spaces Actual Space Capacity Occupancy Rate
Allied Services, Total 484 484 219 703 68.8%
   24-Hour Respites 416 416 27 443 93.9%
   24-Hour Women’s Drop-ins 68 68 0 68 100.0%
Warming Centre 0 0 0 0 0.0%
COVID-19 Programs, Bed/space-based Individuals Occupied Beds/Spaces Unoccupied Beds/Spaces Actual Bed/Space Capacity Occupancy Rate
24-Hour Temporary Response Sites 50 50 0 50 100.0%
COVID-19 Programs, Room/unit based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Hotels 2,243 1,667 6 1,673 99.6%
COVID-19 Isolation/Recovery Programs Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
COVID-19 Isolation/Recovery Programs Combined Total 5 5 0 5 100.0%

About the Data

  • Daily reporting includes occupancy, vacancy, and capacity data for the shelter and overnight services system. It is based on a snapshot of the system at 4 a.m.
  • Individuals includes a count of all people served in a service area, sector, or program.
  • Reporting of occupancy and capacity is based on the capacity type of programs being reported. Capacity type refers to whether the capacity for a program is measured in rooms or beds.
    • Bed Based Capacity: A program where occupancy is measured at the bed level. Typically applicable for programs with common sleeping areas.
    • Room Based Capacity: A program where occupancy is measured at the room level. Typically applicable to family programs or hotel-based programs where sleeping rooms are not shared between households.
  • Occupancy is reported according to the capacity type of a program, and refers to the number of rooms or beds showing as occupied.
  • Unoccupied rooms or beds is also reported according to capacity type, and refers to the number of rooms or beds that were showing as available for occupancy that were not occupied.
  • Actual capacity provides the total count of available beds or rooms available in the system. It is equal to the occupied capacity plus the unoccupied capacity of a program.
  • The number of total individuals served is greater than the occupancy or capacity in room-based programs, as more than one individual may stay in room based programs where there are couples or family households.
  • Occupancy rate is calculated as occupancy divided by actual capacity. For room-based programs, the occupancy rate is calculated as the number of occupied rooms as a percentage of actual room capacity. For bed-based programs, the occupancy rate is calculated as the number of occupied beds or spaces divided by the actual bed capacity.
  • We will continue to update and improve these data and reporting processes on an ongoing basis, and based on further feedback, in the spirit of continuous improvement.
  • Further definitions about housing & homelessness services can be found in the Housing & Homelessness Services Glossary, which you can find on the Housing Stability Service System Overview web page.