Frequently Asked Questions
ABOUT LOGIN
Q1. What is my login used for?
A1. Your City of Toronto Login is a simple, convenient way to securely access multiple City of Toronto online services with only one username and password. However, you will need to login in separately for each City service you are accessing.
Q2. Why do I need to login in to some services and not others?
A2. Certain City services require the collection of information that may be considered personal or private. For these services a login is required to provide enhanced security to protect your information. The City takes security very seriously, it is in place for the protection of information exchanged.
Q3. Can I use one login to access all City of Toronto services?
A3. We are currently in the process of transition and therefore, some services may still require a separate, unique username/password.
Q4. Does my login account expire?
A4. Yes, your account can expire. Your account will be suspended after two years of inactivity. After 3 years of inactivity, your account will be terminated.
Q5. What do I do if my account has been suspended or terminated?
A5. If your account has been suspended, you are able to reactivate your account. If your account has expired and been terminated, then you will need to Create a New User Account.
PASSWORDS & USERNAMES
Q6. Are there any rules when creating my Username and/or Password?
A6. Your Username must be a minimum of 3 characters. It is also recommend that you make your Username easy to remember, such as your e-mail address, and that you do not share it with anyone.
Your Password needs to be a strong password. This means it must:
- be case sensitive
- be a minimum of 8 characters and no more than 12 characters long
- have at least 1 uppercase letter
- include one numeric or special character
- not include part of your name or username
- not include a common word or commonly used sequence of characters
- be different from previously used passwords
Note: After 7 incorrect attempts at logging in, you will be locked out from trying again for another hour, after which you will be allowed single attempts at logging in. You can always trigger a password reset by clicking on the Forgot your password? link.
Q6. What can I do if I forget my Password and/or Username?
A6. If you have forgotten your Password use the Forgot your password? link on the main login page to have an email sent to you on how to reset your password.
Unfortunately, at this time forgotten Usernames cannot be recovered. If you've forgotten your Username you will need to Create a New User Account.
Q7. Why do I need to provide Recovery Questions and Answers during the new account creation process?
A7. These recovery questions and answers are used to help recover your Password if you've forgotten it.