No. Once the Ariba Network is launched, the majority of procurement transactions with the City will be executed electronically. You’ll be able to sign the Agreement using DocuSign®.

We do not anticipate any impact on any existing contract with the City. Invoices related to existing contracts will still be submitted in accordance with the process you follow today.

For the foreseeable future, yes. In 2019, as part of the City’s supply chain transformation, we will begin implementing Procure-to-Pay processes on the Ariba Network. Once that happens, you will receive Purchase Orders electronically via the Ariba Network.  More information will be posted on Procure-to-Pay in the upcoming months.

Getting Help

If you need help with City of Toronto Bids, please contact:  pmmdhelpdesk@toronto.ca. Depending on the nature of your request, it’s possible you may be redirected to SAP Ariba – SAP Ariba technical support.

To contact the Ariba help desk directly for technical support, call:

  • Canada Toll Free: 1-866-218-2155