Equity & Human Rights

  • All external inquiries will be acknowledged within 24 hours. Enquiries received via correspondence will receive response within 10 days.
  • All internal enquiries will receive a response within 24 hours.
  • All internal and external Human Rights and Anti-Harassment Policy complaints will receive a response within 48 hours.
  • All internal and external anti-discrimination access and equity complaints will receive a response within 48 hours. All inquiries received via correspondence will receive response within 10 days.

Strategic Recruitment, Compensation & Employment Services

  • External enquiries will be handled within 48 hrs. Enquiries received via correspondence will receive response within 10 days
  • Internal enquiries will receive a reply within 48 hrs
  • To maintain or increase the percentage of managers or supervisors who are satisfied or very satisfied with the quality of advice of the Strategic Recruitment and Employment Services units

Organization Development,  Learning & Workforce Planning

To maintain or increase the satisfaction rating for corporate learning events at a satisfaction level of four or greater, on a scale of one to five

Employee & Labour Relations

To maintain or increase the percentage of managers and supervisors who are satisfied or very satisfied that the Employee & Labour Relations section understood their business needs and the challenges they faced as a manager or supervisor

Occupational Health & Safety

To maintain or increase the percentage of managers and supervisors who are satisfied or very satisfied with the quality of advice of the Occupational Health & Safety Section