Corporate Finance – Customer Service Standards

  • Councillor/Mayor inquiries will be acknowledged within the current business day (if possible) or within one business day, with an indication provided as to when a final response will be returned
  • Written correspondence will be responded to within seven business days
  • Emails will be acknowledged within one business day
  • Telephone calls will be returned within one business day
  • The majority of contract award report approvals will be provided to Purchasing & Materials Management Division within 48 business hours