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- Councillor/Mayor inquiries will be acknowledged within the current business day (if possible) or within one business day, with an indication provided as to when a final response will be returned
- Written correspondence will be responded to within seven business days
- Emails will be acknowledged within one business day
- Telephone calls will be returned within one business day
- The majority of contract award report approvals will be provided to Purchasing & Materials Management Division within 48 business hours
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