Finance & Administration – Customer Service Standards
Finance and Administration provides Financial Management, Program Support and Organizational Management Consulting to Internal Services. This supports Internal Service Divisions in providing quality financial and shared services to other Programs, City Council and the Public.
Finance and Administration is committed to responding to our clients and fulfilling the corporate telephone and voice mail standards that include returning all telephone calls within one business day and acknowledging all emails within two business days. The division is committed to service satisfaction and will continue to survey internal clients and incorporate feedback into service improvements.
Financial Management and Program Support will continue to provide support to Internal Service Divisions in developing, analyzing and managing the operating and capital budgets, monitoring expenditures and revenues and financial reporting. Additional service offerings include front line accounting, payroll, procurement and other administrative services as well as complement management support and monitoring policy compliance.
95 per cent of requests for services will be completed within established time frames.
Organizational Management Consulting will continue to provide organizational expertise and advice and work with Internal Service Divisions on continuous improvement projects including program reviews, business process reviews, service improvement initiatives and organizational change.
100 per cent of services are delivered within specific quality parameters including time and budget allotment.