We appreciate that the community is very interested in homelessness services and have questions and concerns. Representatives from the City and community partners who operate and engage with the community are available to respond to these questions and concerns. However, please note that communications should be respectful. The City of Toronto is an inclusive public organization. Racist or other forms of prejudicial, derogatory, or discriminatory comments and questions, including name calling, will not be tolerated.
For complaints about:
Mail: 55 John St., 6th Floor, Toronto, ON M5V 3C6, Attention: SSHA Complaints
For complaints about Violence Against Women (VAW) Shelters, contact the Ministry of Community and Social Services at 416-325-0689 or 416-325-9658.
Shelter, Support and Housing Administration staff review all complaints. When investigating a complaint, the circumstances may indirectly identify you, even if submitted anonymously. Complaints will be dealt with in a confidential manner according to the Municipal Freedom of the Information and Protection of Privacy Act (MFIPPA). Information will be collected, used and disclosed in accordance with the Act.
Email is not a secure means of transmission. Do not submit attachments or additional personal information.