Shelter, Support and Housing Administration has been renamed Toronto Shelter and Support Services (TSSS) to better reflect its role as the shelter service system manager in Toronto.
The mission of TSSS is to oversee and coordinate shelter, support services and outreach to connect people experiencing homelessness with housing.
You can expect to be treated with dignity and respect and to receive professional, prompt and polite service. Abuse, threats, racist statements, etc. will not be tolerated. We will attempt to resolve all complaints but cannot guarantee all complainants will be satisfied with the resolution.
We commit to:
Get information on how to submit a complaint or compliment to TSSS.