Unless you are filing an anonymous complaint, please complete the complaint form in full and sign it in order to ensure accuracy, transparency and consistency in addressing your concern. Only original copies will be accepted. If you wish to file an anonymous complaint, complete only the Details of the Complaint section on pages two to three.

Send us your form (complaint or comment) in one of four ways:

  • Telephone: 416-392-4988
  • Emailwps@toronto.ca
  • Fax: 416-392-8805
  • Hand deliver or mail us your comment:

Waterfront Secretariat
Attn: Waterfront Secretariat Complaint Registry
12th floor, East Tower
Toronto City Hall
100 Queen St. W.
Toronto, ON M5H 2N2

Your complaint will be quickly addressed by the Director of the Waterfront Secretariat to resolve any concern. You may contact us anonymously but if you chose not to, your comments are treated confidentially.

Unsatisfied with Result?

If you are not satisfied with how we handle your complaint or comment, please contact Ombudsman Toronto.