We want to hear from you! Provide feedback on the draft DIP using this online tool. The deadline for comments is Tuesday, October 19, 2021.


The use of digital infrastructure is one of many tools to help the City achieve its strategic goals and priorities. As the use of digital infrastructure to provide City services and manage assets evolves, how information is collected, used, managed and protected must also advance. The Digital Infrastructure Plan (DIP) will modernize and formalize the roles, functions and procedures within which digital infrastructure decisions at the City are made.

Want to learn more about the DIP, or specific principles within the DIP? Attend one of the upcoming drop-in sessions with the project team. More information is available in the ‘Current DIP Public Consultations’ tab below.

Digital Infrastructure is defined as infrastructure that creates, exchanges or uses data or information as a part of its operation. Digital infrastructure includes physical structures, cabling and network systems, software systems, data standards and protocols, as well as the data itself. Some examples include sensors (cameras, GPS sensors, microphones, etc.), broadband and telephone networks, Wi-Fi, desktop software, web pages and mobile apps and open data standards.

Digital infrastructure can help improve the quality of life of Torontonians in a variety of ways. Some examples include reducing the digital divide, as well as improving opportunities for participation, inclusion and wellbeing. However, any benefits must be weighed against potential harms that could arise through the reinforcement of existing – or creation of new – barriers (digital or physical). The DIP Working Principles provide guidance when deciding if a proposed use of digital infrastructure is:

  • necessary;
  • complies with policies and regulations; and
  • aligns with stated values.

The DIP is founded on six principles:

Equity and Inclusion

Digital infrastructure will be used to create and sustain equity, inclusion, accessibility and human rights in its operations and outcomes. Digital Infrastructure will be flexible, adaptable, interoperable and responsive to the needs of all Torontonians, including equity-seeking groups, Indigenous people, those with accessibility needs and vulnerable populations.

A Well-run City

Digital infrastructure will enable high-quality, resilient and innovative public services, and support evidence-based decision-making.

Social, Economic and Environmental Benefits

Digital infrastructure will contribute to positive social, economic and environmental benefits by supporting the success of Toronto’s residents, businesses, academic institutions and community organizations.

Privacy and Security

Toronto’s digital infrastructure will operate in a way that protects the privacy of individuals in accordance with legislative requirements, and be safe from misuse, hacks, theft or breaches.

Democracy and Transparency

Decisions about digital infrastructure will be made democratically, in a way that is ethical, accountable, transparent and subject to oversight. Torontonians will be provided with understandable, timely and accurate information about the technologies in their city, and opportunities to shape the digital domain.

Digital Autonomy

The City will maintain control in the selection, use and design of its digital infrastructure, so that it – and its residents – can act with autonomy and in a self-determined manner within the digital realm.

Five of these were adopted by City Council in January 2020, and the sixth was added following additional consultations in June 2021. In addition, City Council also:

  • adopted a guiding framework for the DIP;
  • directed the City Manager to ensure that any digital infrastructure proposal submitted to the City complies with all five principles;
  • endorsed the formation of a Community Advisory Group to provide input on the design of additional consultations and implementation, as well as on the project content itself; and
  • directed staff to consult with appropriate stakeholders on the inclusion of a commitment to the City’s control and autonomy of its core digital infrastructure in development of the Digital Infrastructure Plan.

To learn more about the DIP, please watch this brief video for an overview of the Digital Infrastructure Plan for the City of Toronto.

Each Working Principle articulates a vision for the use of digital infrastructure in Toronto.

Thank you to those who were able to participate in the recent City of Toronto consultations on the draft Digital Infrastructure Plan, held on September 28 and 29.

Your feedback is important! Feedback can be provided on the draft DIP until October 19 using this online tool.

DIP Drop-in Sessions | Talk with the Project Team

Three (3) drop-in sessions with the project team will take place after the public consultations. These drop-in sessions provide informal opportunities for interested people to speak directly with the project team and ask more in-depth questions related to the DIP. The focus of each session is noted below along with dates and participation details. Registration is not required.

Monday, October 4, 3:30 – 5 p.m.
Focus: Digital Autonomy | Privacy & Security
Join the Digital Autonomy | Privacy & Security Drop-in Session
Join by phone: +1-416-915-6530 (meeting number 2465 532 9775)

Wednesday, October 6, 11:30 a.m. – 1 p.m.

Focus: Well-Run City | Democracy & Transparency
Join the Well-Run City | Democracy & Transparency Drop-in Session
Join by phone: +1-416-915-6530 (meeting number 2451 680 3713)

Wednesday, October 13, 4 – 5:30 p.m.
Focus: Equity & Inclusion | Social, Economic & Environmental Benefits
Join the Equity & Inclusion | Social, Economic & Environmental Benefits Drop-in Session 
Join by phone: +1-416-915-6530 (meeting number 2457 563 5284)

Alternative Ways to Participate

If you cannot attend the drop-in sessions, alternative options for participation include:

Accessibility and Further Information

If you need assistance reviewing materials, or would like to speak with the project team about this initiative please contact:

Hamish Goodwin
Technology Services Division
Telephone: 416-338-5994
Email: Hamish.Goodwin@toronto.ca 

Nabeel Ahmed
Technology Services Division
Telephone: 416-392-0402
Email: Nabeel.Ahmed@toronto.ca 

The draft Digital Infrastructure Plan (DIP) has been developed in consultation and collaboration with stakeholders, members of the pubic, and other community partners. Resources from the consultations include:

Fall/Winter 2019
Initial consultations on the DIP were held in December 2019. You can download and read the Discussion Guide, presentation and Discussion Boards from those meetings.

Summer 2021
A virtual public consultation (DiscoTech: Discover Technology) related to Digital Autonomy was held on June 21, 2021. Materials from that meeting include:

Fall 2021
Virtual public consultations (DiscoTech: Discover Technology) were held on September 28 and 29. At these meetings, participants were provided with an overview of the DIP and had the opportunity to ask questions of staff, review the draft DIP, and provide feedback to the project team.

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