The City Manager’s Office leads the municipal administration and provides guidance and advice to Council on the City’s fiscal, organizational, intergovernmental and service matters. The City Manager is assisted by three Deputy City Managers and the Chief Financial Officer & Treasurer. In addition, the City Manager’s Office administers the Indigenous Affairs, Resilience and Transformation Offices (included in the Non-Program Expenditure Budget), and delivers the following services:

  • Equity, Diversity and Human Rights
  • Strategic and Corporate Policy
  • Executive Management (includes Resilience Office and Innovation Office)
  • Strategic Communications; and
  • Human Resources

Download the detailed Budget Analyst Notes for the City Manager’s Office. You can also review budget highlights below.

The City Manager is the most senior official in the City’s administrative structure and is accountable to City Council for the policies and programs delivered by members of the Toronto Public Service. The City Manager’s Office builds a culture of trust and citizen-centred services.

Download the City Manager’s Office Program Map to better understand the services and activities the City Manager’s Office delivers on behalf of the City.

Operating Budget

The City Manager’s budget is $58.9 million gross and $49 million net.


  • 0.1% Budget increase over the 2018 Approved Net Operating Budget to maintain existing service levels and meet additional service demands.
  • $0.258M Efficiency savings as a result of the deletion of two positions in Human Resources.
  • $0.066M New and enhanced funding to provide support for Toronto Fire Services post-traumatic stress disorder prevention plan.
  • 2020/2021 Increases primarily for known inflationary adjustments for salaries and benefits.

Key Challenges

  • Collective bargaining for CUPE Local 416 and CUPE Local 79 as agreements expire December 31, 2019.
  • Complete program reviews for Strategic Communications, Human Resources, and Equity, Diversity and Human Rights.

Priority Actions

  • HR is the corporate lead for collective bargaining and will establish a corporate team to facilitate bargaining.
  • Funding of $0.100 million gross and $0 net is included in the 2019 Staff Recommended Non-Program Expenditure Budget to complete a review of the communication function within the City.

Find more information on specific City issues, opportunities and challenges in the briefing notes and reports prepared by City staff. Documents will be posted as they become available.