Policy, Planning, Finance & Administration (PPF&A) provides centralized financial and administrative support to the Deputy City Manager and Programs within Infrastructure and Development Services, as well as coordination of major capital infrastructure and emergency management. PPF&A provides the following services:

  • Organizational Effectiveness
  • Financial Management
  • Program Support
  • Corporate Leadership
  • Emergency Management

Download the Budget Analyst Notes for Policy, Planning, Finance & Administration for detailed information on service levels, key initiatives, challenges and performance measures. You can also review budget highlights below.

Policy, Planning, Finance & Administration¬†offers centralized financial and administrative support to the Deputy City Manager and Infrastructure and Development Services Programs so they can focus on providing services to Toronto’s residents and businesses.

The Office of Emergency Management develops, implements, and maintains a comprehensive City of Toronto emergency management program to reduce the risks to public safety and create increasingly disaster-resilient communities.

The Major Capital Infrastructure Coordination Office coordinates a comprehensive five-year capital program and ensures continuous liaison and construction coordination with all City divisions and external Agencies to minimize construction disruption and improve capital delivery.

Download the Policy, Planning, Finance & Administration Program Map to better understand the services and activities PPF&A delivers on behalf of the City of Toronto.

Operating Budget

The total cost to deliver these services to Toronto residents is $25.3 million gross and $9.2 million net.


  • 0% net change from the 2018 Approved Operating Budget to maintain existing services and to meet additional service demands from the Infrastructure and Development Services divisions.
  • $0.718M gross, $0 net New/enhanced funding to setup the Transit Expansion Office and to provide additional public consultation services to Transportation Services, funded by capital projects, adding 5.0 additional positions, increasing the total PPF&A complement to 211.1 positions.
  • 2020/2021 Increases primarily for known inflationary adjustments for salaries, benefits and contracts, partially offset by recoveries from capital and third-party funding.

Key Challenges

  • Maintaining current service levels while simultaneously implementing new enterprise-wide technology improvements and responding to increased demand for service.
  • Ensuring effective oversight, coordination and implementation of the City’s participation in long-term, multi-billion dollar transit network expansion initiatives.
  • Meeting the emergency management needs of a rapidly growing City and ensuring that the training needs of City staff and Agencies are addressed.

Priority Actions

  • Continue to transform service delivery through leveraging automation and streamlining processes.
  • Support city building/capital delivery through public consultation support for IDS Programs, including the addition of positions to respond to increased demand for services.
  • Establish a Transit Expansion Office to provide single channel access for all City Divisions, the TTC, Metrolinx and other levels of government, ensuring City interests and priorities are reflected in transit network expansion efforts.
  • Streamline emergency management processes, enhance position-specific training for City staff, and conduct exercises and assessments to ensure preparedness.

Find more information on specific City issues, opportunities and challenges in the briefing notes and reports prepared by City staff. Documents will be posted as they become available.

Briefing Note 25 – 2019 Operating Budget – Policy, Planning, Finance and Administration – Service Levels

Presentations made to committee and City Council provide an overview of the 2019 City budget. Documents will be posted as they become available.