Shelter, Support & Housing Administration (SSHA) provides more than 7,000 emergency and transitional shelter beds in 65 locations and through motel programs mostly used by families. It oversees the operation of 55 shelters funded by community agencies and directly operate 10 shelter programs. SSHA also directly provides street outreach through the Streets to Homes Program, which assists street homeless into shelter or permanent housing.

Further, it funds and oversees community agencies that support services such as employment support, winter respite, and housing stability services. Finally, SSHA provides funding and oversight of social housing in Toronto which includes direct management of access to subsidized housing through the Centralized Waiting List.

These services are delivered through the following service areas:

  • Homeless and Housing First Solutions
  • Social Housing System Management

SSHA has stewardship over 27 City Shelter facilities (10 City Operated and 17 Community Operated Agency) to support the delivery of its services.

Download the Budget Analyst Notes for Shelter, Support & Housing Administration for detailed information on service levels, key initiatives, challenges and performance measures. You can also review budget highlights below.

Shelter, Support & Housing Administration contributes to healthy communities by ensuring that people have a range of shelter and affordable housing options by providing temporary shelter and 24-hour respite services for individuals and families experiencing or at risk of homelessness, services that help people find and keep housing and permanent housing solutions for individuals and families.

Download the Shelter, Support & Housing Administration Program Map to better understand the services and activities SSHA delivers on behalf of the City of Toronto.

Operating Budget

The total cost to deliver these services to Toronto residents is $1.003 billion gross and $462.7 million net.


  • 1.5% Budget increase over the 2018 Approved Net Operating Budget to maintain existing service levels and meet additional service demands. This includes $243.438 million in operating subsidy for TCHC, which will enable TCHC to maintain 2018 levels of service.
  • $0.352M Efficiency savings in facility management costs and salary and benefit savings of $0.191M achieved through position based budgeting as part of the City’s complement management framework.
  • $5.051M New/enhanced funding to transition to a recently leased facility, implement an Enhanced Case Management Pilot program, and expand security at 129 Peter Street, SSHA’s Assessment and Referral Center.
  • 2020/2021 Increases primarily for known inflationary adjustments for salaries, benefits, incremental operating impact of new emergency shelters, social housing cost factor increase and federal funding changes for social housing which is subject to confirmation through the Federal National Housing Strategy.

Key Challenges

  • Strong and sustained demand for emergency shelter beds across all sectors of the shelter system which has been further exacerbated by the surge of newcomers to Toronto stretching Toronto’s shelter system to its limits.
  • Competitive nature of Toronto’s Real Estate market with very low vacancy rates and a lack of affordable housing options for lower income residents of the City.
  • TCHC faces a funding shortfall as SOGR costs continue to rise for the aging building stock.

Priority Actions

  • Funding of $98.185 million included in SSHA’s 2019 Capital Budget to increase the capacity of the shelter system by the addition of 1,000 new beds over a three-year period and complete Phase 2 of the George Street Revitalization project.
  • $45.4 million required to sustain the provision of 2,500 beds for newcomers for 2019 included in the 2019 Operating Budget, with a request for Federal funding.
  • Funding of $195.0M included in 2019 Capital Budget towards TCHC’s capital needs and $243.438M included in the 2019 Operating Budget to enable TCHC to maintain 2018 approved service levels.

Capital Budget and Plan

The 10-year Capital Plan is $901.2 million supports projects critical to the implementation of City Council priorities which includes the expansion of Toronto’s Emergency Shelter System. Further, the Plan provides funding for critical repair and maintenance projects in the City’s directly operated and leased facilities, TCHC apartment units and buildings.

Highlights – 1 Year

  • $195.023M Continue TCHC related projects to address its SOGR backlog and prevent permanent unit closures and revitalization of the existing portfolio.
  • $62.040M Continue the expansion of the Emergency Shelter System with the addition of four new shelters with a capacity of 80 each.
  • $36.145M Complete the transition of 600 men in Seaton House to permanent, temporary shelters and supportive housing to enable Phase 3 -Construction of the George Street Revitalization (GSR) project to proceed.
  • $7.229M Continue necessary preconstruction consulting and due diligence necessary for the success of Phase 3 of the GSR project.
  • $0.750M begin AODA related SOGR projects to ensure compliance with provincial legislation.

Highlights – 10 Years

  • $704.658M Service Improvement projects to complete the redevelopment of Seaton House, Revitalization of George Street as well as the expansion and modernization of the Emergency Shelter System.
  • $188.611M SOGR projects for capital repair and maintenance in SSHA’s 63 shelter locations as well as TCHC Social Housing apartment buildings and units.
  • $7.947M Legislated projects to bring shelter facilities into compliance with provincial legislation related to Accessibility for disabled persons.

Presentations made to committee and City Council provide an overview of the 2019 City budget. Documents will be posted as they become available.