Toronto Building enforces provincial and municipal building regulations and bylaws, where its primary responsibilities are established through the Building Code Act, as follows:

  • Reviewing and issuing building permits
  • Conducting mandatory inspections of construction to make sure work is in compliance with the Building Code and building permits
  • Setting fees for building permits
  • Investigating and enforcing compliance through inspections and, if necessary, issuing orders.

In addition to the roles and responsibilities prescribed by the Building Code Act, the program administers and enforces the City of Toronto Sign By-law and other applicable law. Applicable law is a term used to describe all of the regulations and municipal bylaws, which a project must comply with in order for a permit to be issued.

Download the detailed Budget Analyst Notes for Toronto Building. You can also review budget highlights below.

Toronto Building’s mission is to deliver the highest quality public service that secures compliance with building regulations and bylaws while working cooperatively with the public and building industry to create a safe, healthy, sustainable, and accessible built environment.

Download the Toronto Building Program Map to better understand the services and activities City Planning delivers on behalf of the City of Toronto.

Operating Budget

The total cost to deliver these services to Toronto residents is $59.8 million gross and $($15.9) million net.

Highlights

  • 48.6% Budget reduction over the 2018 Approved Net Operating Budget to maintain existing service levels and meet additional service demands. Attributed to one time Toronto Building indexed adjustment for Indirect cost.
  • $0.203M Service efficiency savings related to development of a Customer Relationship Management solution.
  • $1.930M Gross $0M Net. New/enhanced funding to review and access the organizational structure, service areas, service levels, service delivery models, and the full costing model.
  • 2020/2021 Increases primarily for known inflationary adjustments for salaries and benefits.

Key Challenges

  • Investing in a knowledgeable and engaged workforce.
  • Advancing strategic initiatives and fiscal responsibility.
  • Driving service quality, efficiency, and innovation to respond to high levels of permit activity, increasing complexity, and regulatory changes.
  • Pursuing a seamless customer service experience.
  • Undertake a comprehensive program and organizational review to seek options for a refreshed client-centric operating model and practices for the Division.
  • Implement enhancements to inter-divisional complaint monitoring and management in support of the Residential Infill Strategy.

Priority Actions

  • Continue to advance on divisional hiring strategy and succession planning and developing enhanced staff training and development programs for all service areas.
  • Implement quality assurance pilot project in Inspection Services and explore new collaboration platforms and tools for staff.
  • $1.6M in funding is included within the 2019 Staff Recommended Budget to support the program and organizational review.
  • Continue working towards developing a CRM solution to enable an enhanced, customer-focused complaint tracking process.

Presentations made to committee and City Council provide an overview of the 2019 City budget. Documents will be posted as they become available.