The program and agency operating and capital budget notes provide detailed information on service levels, key initiatives, challenges and performance measures.

Affordable Housing Office

Affordable Housing Office IconThe Affordable Housing Office (AHO) is responsible for the stewardship of Federal, Provincial and City investments and incentives to create and maintain safe, affordable housing for lower-income residents, and to develop innovative housing solutions through policy and partnerships, supporting Housing Opportunities Toronto, An Affordable Housing Action Plan 2010-2020.

Children’s Services

Children's Services IconToronto Children’s Services promotes access to high quality early learning, and provides child care and supports for families through a well-planned and managed system. All families in Toronto benefit from a range of services that promote healthy child development and family well-being.

Court Services

Court Services IconCourt Services provides administrative and court room support services to the general public and a range of stakeholders that use the Provincial Offences Court and to those using the Toronto Licensing Tribunal.

Economic Development & Culture

Economic Development & Culture IconEconomic Development and Culture (EDC) advances the City’s prosperity, opportunity and livability by creating a thriving environment for businesses and culture.

 

Long-Term Care Homes & Services

Long-Term Care Homes & Services IconLong-Term Care Homes & Services provide a variety of long-term health care services for residents in the City’s long-term care homes and for vulnerable individuals who reside in the community.

 

Parks, Forestry & Recreation

Parks, Forestry & Recreation IconParks, Forestry and Recreation provides a wide variety of leisure and recreation opportunities that include all Toronto residents while operating and maintaining parks, playing fields, playgrounds, recreation centres and amenities, along with trails, forests, meadows, marshes, and ravines.

Shelter, Support & Housing Administration

Shelter, Support & Housing Administration IconShelter, Support and Housing Administration (SSHA) contributes to healthy communities by ensuring that people have a range of shelter and affordable housing options. The Program provides temporary shelter and support services for homeless individuals and families, creates permanent affordable housing solutions, and funds and administers the City’s social housing program.

Social Development, Finance & Administration

Social Development, Finance & Administration IconSocial Development, Finance and Administration (SDFA) leads the City’s commitment to provide inclusive and safe neighbourhoods and communities. Staff build and leverage intergovernmental and community partnerships to develop and deliver integrated services that are responsive to community social needs. The Program provides financial and program support to the City’s Cluster A social services programs.

Toronto Employment & Social Services

Toronto Employment & Social Services IconToronto Employment and Social Services (TESS) provides employment services, financial assistance and social supports to Torontonians to strengthen their social and economic well-being in their communities.

Toronto Paramedic Services

Toronto Paramedic Services IconToronto Paramedic Services is the sole provider of emergency medical response for the City of Toronto: a service area encompassing 650 square kilometres with a daytime population of 3.5 million people. This makes Toronto Paramedic Services the largest municipal paramedic service in Canada.

City Planning

City Planning Budget IconCity Planning helps to guide and manage the City’s growth and physical form, and the effects on the social, economic and natural environment while striving to enhance the quality of life for Toronto’s diverse residential and business communities.

Fire Services

Fire Services Icon

Toronto Fire Services (TFS) provides City of Toronto residents and businesses with protection against loss of life, property and the environment from the effects of fire, illness, accidents, and all other hazards through preparedness, prevention, public education, and emergency response with an emphasis on quality services, efficiency, effectiveness, and safety.

Municipal Licensing and Standards

Municipal Licensing and Standards IconMunicipal Licensing and Standards (MLS) provides bylaw administration and enforcement services to the City of Toronto. MLS deliverables include By-Law Enforcement services with targeted strategies to address graffiti, noise, business inspections, parks regulations and animal services issues and include Business Licensing and Permitting, Property Standards, including inspection and owner compliance; and Animal Care including control, sheltering and adoption services.

Policy, Planning, Finance & Administration

Policy, Planning, Finance & Administration IconThe Policy, Planning, Finance and Administration (PPF&A) Division provides centralized financial and administrative support to the Deputy City Manager and Cluster B Programs so that they can focus on providing services to the residents and businesses in the City of Toronto.

Engineering and Construction Services

Engineering and Construction Services IconEngineering and Construction Services provides specialized engineering design and construction services to internal clients (Toronto Water, Transportation Services, Solid Waste Management Services), and external clients (development industry, utility companies and other public agencies) creating safe and sustainable municipal infrastructure.

Toronto Building

Toronto Building IconToronto Building helps to make the buildings where we live, work and play safe. The Program reviews permit applications, issues permits, and conducts inspections in accordance with the Ontario Building Code, the City of Toronto’s zoning by-laws and other legislation. In addition, the Program also performs preliminary reviews as part of the City’s development approval process, provides the public with zoning and building code information, and technical advice to City Council, Committees, Programs, and Agencies.

Transportation Services

Transportation Services IconTransportation Services strives to be a leader in providing safe, efficient and effective transportation solutions to serve the needs of our residents, businesses and visitors in an environmentally, socially and economically prudent manner through planning, engineering, designing, maintaining and operating the City’s municipal transportation system.

Waterfront Revitalization Initiative

Waterfront Revitalization Initiative IconThe revitalization of Toronto’s Waterfront is a 25 to 30 year project, in coordination with the three orders of government that will leverage an investment of $1.5 billion ($500 million City share) to provides funding for projects that focus on public investment in infrastructure, roads, parks and public spaces, community facilities, brownfield remediation, and building sustainable communities.

Toronto Water

Toronto Water IconToronto Water delivers water treatment and distribution, and wastewater collection and treatment services on demand to 3.4 million residents and businesses in Toronto, and portions of York and Peel.

 

Solid Waste Rate Supported Budget

olid Waste Rate Supported IconSolid Waste Management Services is responsible for collecting, transporting, processing, composting and disposal of municipal and some private sector waste. This includes garbage, Blue Bin recyclables, Green Bin organics, litter, yard waste, oversized and metal items, as well as household hazardous waste and electronic waste. SWMS’ goal is to be a leader in providing innovative waste management services within the City of Toronto in a sage, efficient, and courteous manner, creating environmental sustainability, promoting waste diversion and maintaining a clean city.

311 Toronto

311 Toronto Icon311 Toronto is an easy-to-remember telephone number which provides residents, businesses, and visitors with access to non-emergency City services, programs and information 24 hours a day, seven days a week. 311 Toronto can be contacted by phone, e-mail, fax or mail. The 311 website also provides access to a wide range of online services, including service requests and tracking.

Facilities, Real Estate, Environment and Energy

Facilities, Real Estate, Environment and Energy IconFacilities, Real Estate, Environment & Energy (FREEE) work across the City with clients and stakeholders to deliver a comprehensive range of facility management, real estate services and sustainability programs in an efficient and effective manner that maximizes the City’s property assets and delivers service excellence.

Financial Services

Financial Services IconFinancial Services 2014-2023 Capital Plan focuses on system and business process improvements, including implementation of the Cross Application Time Sheet (CATS) project replacing the existing outdated customized module.

Fleet Services

Fleet Services IconFleet Services provides responsive and efficient fleet management services to City Programs and Agencies to maximize safety and environmental sustainability and minimize lifecycle costs.

 

Information & Technology

Information Technology IconInformation & Technology (I&T) delivers enterprise and business solution application development, maintenance and support to key City Programs and Services. I&T supports 700 business solutions/applications, maintains City website with 41,000 pages and 2 million views weekly and manages 100 IT projects in partnership with divisions.

Legal Services

Legal Services IconLegal Services provides the highest quality of legal services to the City of Toronto and functions as a strategic resource for Council, City Divisions and Agencies. Legal Services responds to the increasing demand by the City for legal services and promotes risk management and various mitigation strategies.

Office of the Chief Financial Officer

Office of the Chief Financial Officer IconThe Office of the Chief Financial Officer ensures the effective use of the Corporation’s financial resources by providing sound financial planning and management advice; maintaining financial control; developing and implementing effective financial strategies and by providing timely, accurate, and efficient services to Programs, Agencies, Council and the public.

Office of the Treasurer

Office of the Treasurer IconThe Treasurer’s Office provides a broad range of internal financial and employee services to City Programs, Agencies and Corporations and supports the strategic priorities of Council by delivering four main services: Revenue Services, Accounting Services, Pension, Payroll & Employee Benefits and Purchasing and Materials Management.

Office of the Mayor

Office of the Mayor IconThe Office of the Mayor provides the support to the Mayor as the Head of Council and the Chief Executive Officer of the City, as prescribed in the City of Toronto Act, 2006, c. 133 and c. 134.

 

Accountability Officers

Accountability Officers IconThe City of Toronto has four accountability officers, the Auditor General, the Integrity Commissioner, the Ombudsman and the Lobbyist Registrar.

 

City Clerk’s Office

City Clerk's Office IconThe City Clerk’s Office provides the foundation for municipal government in Toronto, realized through the delivery of Elect Government, Make Government Work and Open Government services.

 

City Council

City Council IconThe role of City Council is described in the City of Toronto Act, 2006, c. 131. City Council is comprised of the Mayor and 44 Councillors. The budget to support the Office of the Mayor is separate. The City Council budget supports 44 Councillors in fulfilling their responsibilities as members of Council.

City Manager’s Office

City Manager's Office IconThe City Manager leads the municipal administration and provides guidance and advice to Council on the City’s fiscal, organizational, intergovernmental and service priorities. The City Manager is accountable to Council for the policy direction and program delivery of all divisions. Also, Human Resources provides services to approximately 35,000 full and part-time employees, including the hiring, retention and development of staff, labour relations, and ensuring healthy and safe work environments.

Arena Boards of Management

Arena Boards of Management IconThe Arena Boards of Management are 8 Board-managed arenas that offer use of ice (i.e. Hockey, figure skating), programming, and pleasure skating to the community. Some arenas also offer dry floor rentals (i.e. floor hockey) in the summer. These services are complemented with snack bars, pro-shops, and meeting room rentals at some locations.

Association of Community Centres

Association of Community Centres IconThe Association of Community Centres (AOCCs) comprises of 10 volunteer board-run multi-purpose facilities providing a broad range of community, recreation and social service programs to residents in the local community.

Exhibition Place

Exhibition Place IconExhibition Place fosters an inclusive and accessible parkland and business destination for conventions, exhibitions, entertainment, recreation, sporting events, and public celebrations, operating as a self-sustaining and environmentally responsible entity.

Heritage Toronto

Heritage Toronto IconHeritage Toronto raises awareness of Toronto’s architectural, archaeological, natural and cultural heritage by delivering volunteer-led walks, bus and cycling tours around the City, installing heritage plaques and markers to commemorate buildings and events, and producing the annual Heritage Toronto Awards event.

Theatres

Theatres IconThe three City-owned and operated theatres promote theatrical, artistic, and cultural programming in the community through convenient and cost-effective access to state of the art venues that support multi-cultural, not-for-profit, and corporate events.

Toronto and Region Conservation Authority

Toronto and Region Conservation Authority IconToronto and Region Conservation Authority (TRCA) has stewardship of assets which are comprised of land, land improvements, buildings, infrastructure and capital work-in-progress in the Don, Rouge, Highland, Etobicoke-Mimico and Humber watersheds, as well as along the waterfront.

Toronto Atmospheric Fund

Toronto Atmospheric Fund IconThe Toronto Atmospheric Fund (TAF) assists in slowing global climate change and improving air quality by advancing local solutions that reduce the production of greenhouse gas (GHG) emissions and related air pollution. TAF collaborates with non-government organizations, governments, corporations, official committees, neighbourhood organizations, universities, public and private schools, investors to advance social, financial, policy and technological innovations that reduce air pollution and greenhouse gas emissions while also creating a vibrant green economy.

Parking Tags Enforcement and Operations

Parking Tags Enforcement and Operations IconParking Tags Enforcement and Operations provides safe and efficient free flow of traffic by responding to local neighbourhood parking concerns, 7 days a week, 24 hours a day. The Program collects and processes fines for issued parking infraction tickets.

Toronto Police Services Board

Toronto Police Services Board IconToronto Police Services Board is responsible, under the Police Services Act, for ensuring the provision of adequate and effective police services in the City of Toronto.

 

Toronto Police Service

Toronto Police Service IconToronto Police Service delivers police services, in partnership with our communities, to keep Toronto the best, safest place to be.

 

Toronto Public Health

Toronto Public Health IconToronto Public Health (TPH) reduces health inequalities and improves the health of the entire population by delivering services that meet community health needs, comply with Ontario Public Health Standards, and make wise use of human and financial resources.

Toronto Public Library

Toronto Public Library IconToronto Public Library (TPL) provides free and equitable access to a wide range of services which meet the changing needs of Toronto residents. The Library preserves and promotes universal access to a broad range of human knowledge, experience, information and ideas in a welcoming and supportive environment.

Toronto Transit Commission

Toronto Transit Commission IconToronto Transit Commission (TTC) will provide Conventional transit service to up to 552 million riders with service that spans 246 million kilometres and 9.5 million hours in 2016. Wheel-Trans provides door-to-door accessible transit service on 3.7 million rides for riders with physical disabilities.

Toronto Zoo

Zoo IconThe Toronto Zoo is one of the largest zoo in Canada, home to over 5,000 animals representing 430 species on more than 700 acres of land adjacent to Canada’s new Rouge National Urban Park. The Zoo offers full year access to seven bioregion displays with over 10 kilometers of walking trails, including gift shops, exhibits, rides, food services and guest services..

Yonge – Dundas Square

Yonge Dundas Square IconYonge-Dundas Square is a public square that accommodates approximately 300 events each year including third-party and self-programmed events. These events encourage economic and cultural activities by showcasing businesses and drawing residents and tourists to the area. 28 days are also set aside for the public to enjoy the square as a piazza.

Toronto Parking Authority Budget

Toronto Parking Authority IconThe Toronto Parking Authority (TPA) exists to provide safe, attractive, self-sustaining, conveniently located and competitively priced off-street and on-street public parking as an integral component of Toronto’s transportation system. It also manages the Bike Share Program.

 

Toronto Realty Agency

Toronto Realty Agency Icon

The Toronto Realty Agency was created out of the City-wide Real Estate Review. Responsibilities include managing the City’s real estate portfolio, developing City buildings and lands for municipal purposes, and delivering client-focused real estate solutions to City divisions, agencies and corporations along with the Real Estate Services and Facilities Management divisions.