The City Manager’s Office leads the municipal administration and provides guidance and advice to Council on the City’s fiscal, organizational, intergovernmental and service priorities. The City Manager is accountable to Council for the policy direction and program delivery of all divisions and provides Executive Management, Strategic & Corporate Policy, Strategic Communications, Equity, Diversity & Human Rights, Internal Audit and Human Resources leadership services.

Budget Notes

Lead the municipal administration and provide guidance and advice to Council on the City’s fiscal, organizational, intergovernmental and service challenges. The City Manager is accountable to Council for the policy direction and delivery of all divisional programs.

View the City Manager’s Office Program Map in greater detail.

The City Manager’s Office leads the municipal administration and provides guidance and advice to Council on the City’s fiscal, organizational, intergovernmental and service priorities.  The City Manager is accountable to Council for the policy direction and program delivery of all divisions and provides Executive Management, Strategic & Corporate Policy, Strategic Communications, Equity, Diversity & Human Rights, Internal Audit and Human Resources leadership services.

2018 Budget Summary

The total cost to deliver these services to Toronto residents is $56,534.6 million gross and $47,256.2 million net.

Through operational efficiencies and a line by line review of non-payroll costs, the Program is able to fully offset operating budget pressures arising mainly from salary and benefit costs while maintaining the 2017 service levels for 2018.

Fast Facts

  • Supported approximately 33,000 full and part-time employees (2016)
  • Received more than 296,000 job applications and filled over 9,250 positions excluding recreation workers (2016)
  • Delivered 47,146 hours of Health & Safety training (2016)
  • Issued approximately 700 News Releases/Media Advisories
  • Nearly 320,000 total followers on official City of Toronto Twitter, Instagram, Facebook and YouTube social media channels
  • Engaged over 2,000 residents through Participatory Budgeting Pilot resulting in approximately $1.9M for 40 community improvement projects
  • Social Media: 7,000+ @GetInvolvedTO followers, 2K growth in 2017; 2 live-streamed public events on Periscope; integration of YouTube to promote live broadcast of 4 public consultations, viewed total of 160+ hours
  • Developed Equity Impact tool and trained Budget Analysts to support divisional Equity Impact Statement that is expected to accompany 2018 Operating and Capital Budget Submissions. Over 150 staff (City staff, Agencies, Boards and Corporations (including Toronto Police representatives)) were trained on the tool through a combination of in-person and online webinar/recording
  • Completed public consultations to inform the development of the Multi-Year Accessibility Plan to meet AODA requirements
  • Provided advice, training and guidance to employees and divisions on the City’s Human Rights and Workplace Harassment Policy and responded to complaints and inquiries from staff and service recipients.

Trends

  • Declining cost of workplace injuries (WSIB)
  • Maintaining number of grievances resolved at mediation, prior to arbitration
  • Increasing use of social media for interaction with the public
  • Reduction in hiring times
  • Increasing participation in technology-enabled learning events (ELI)

Key Service Deliverables for 2018

The 2018 Operating Budget will enable the City Manager’s Office to continue to:

Executive Management:

  • Provide leadership, direction and accountability on the development and delivery of quality, responsible and cost effective policies, programs and services by members of the Toronto Public Service to the residents and businesses of Toronto.

Strategic & Corporate Policy:

  • Provide intergovernmental and governance advice to the City Manager, Mayor and Council for more than 30 agencies and 7 corporations.
  • Provide corporate oversight and coordination across governments, divisions and agencies for portfolio of transit expansion initiatives.

Internal Audit:

  • Identify and evaluate exposures to risk and to help strengthen risk management and controls in program areas across the City.

Strategic Communications:

  • Provide sustainment, governance and ongoing leadership for toronto.ca, in partnership with Information & Technology, following the completion of the Web Revitalization Project.

Equity, Diversity and Human Rights:

  • Working with Human Resources, contributing to the Business Intelligence Dashboard to support divisions in developing strategies to determine and fulfill their equity and diversity goals.

Human Resources:

  • Support the Corporation and City divisions in responding to Mayor and Council priorities to reduce the cost of government, achieve customer service excellence and provide transparent/accountable government and minimize any potential disruption.

Our Key Issues & Priority Actions

  • Provide Corporate Oversight:
    • Renewal of Toronto’s Long-Term Financial Plan
    • Third-party Ward Boundary Review
    • Agency Governance Review.
    • Legislative compliance with Accessibility for Ontarians with Disabilities Act (AODA)
    • Establishment of the Offices of the Chief Transformation Officer (CTO) and Chief Resiliency Officer (CRO)
  • Co-ordinate Intergovernmental Issues.
    • Transit initiatives
    • Social Housing sustainability
    • Federal infrastructure commitments
  • Maintain Leadership in Human Resources
    • Continue to advance the Target Zero – Safety Culture Continuous Improvement
    • Assist Workforce Transition
    • Lead Talent Blueprint: Engagement, Leadership, Diversity

2018 Operating Budget Highlights

  • The 2018 Preliminary Operating Budget for City Manager’s Office of $47.256 million net is $0.086 million or 0.2% below the 2017 Approved Budget of $47.343 million net and provides funding for: Executive Management, Strategic & Corporate Policy, Internal Audit, Strategic Communications, Equity, Diversity & Human Rights, and Human Resources.
  • 2018 Operating Budget meets the 0% budget reduction target and was achieve through:
    • Base expenditure savings ($0.075 million);
  • New and enhanced funding of $0.569 million gross and $0 net.
  • Staff complement increased by 2.0 from 2017 to 2018.