Parking Tags Enforcement & Operations
Parking Tags Enforcement and Operations provides safe and efficient free flow of traffic by responding to local neighbourhood parking concerns, 7 days a week, 24 hours a day. The Program collects and processes fines for issued parking infraction tickets.
Parking Tags Enforcement and Operations provides safe and efficient free flow of traffic by responding to local neighbourhood parking concerns, 7 days a week, 24 hours a day. The Program collects and processes fines for issued parking infraction violation notices.
The total cost to deliver these services to Toronto residents is $72.204 million gross and ($37.014) million net. The 2018 Operating Budget of $72.204 million gross is $2.829 or 4.1% million over the 2017 Approved Budget, primarily attributable to an increase in the MTO Driver Information Search Fee which will be offset by corresponding recoveries in revenue. The revenue reduction of $3.349 million is primarily due to lower tag issuance, resulting from higher compliance, and a lower collection rate.
- As of October 2017, 27,617 vehicles were towed in relation to parking and enforcement violations.
- Over 5,670 vehicles were towed under the Habitual Offender Program.
- Over 700 stolen vehicles were located.
- Police Parking Enforcement vacancies have been higher than average in 2017 due to the Police hiring moratorium. As of September 30, 2017, Parking Enforcement had 34 vacancies and projects 36 vacancies by year-end 2017.
- The number of parking tags issued is projected to fall by 200,000 tags from 2017 budgeted level to 2.150 million in 2018 due to lower tag issuance resulting from higher compliance.
- The collection rate for parking tags being paid is projected to decline slightly to 83.0% in 2018 and stabilize for future years.
Key Service Deliverables for 2018
Parking Tags Enforcement and Operations is comprised of 5 inter‐related services: Parking Tags Enforcement Unit, Revenue Services, Court Services, Legal Services and Parking Tags Revenue. Each of these units contributes to the safe and efficient free flow of traffic.
The Administrative Penalty System (APS) was implemented in August 2017 to replace the Provincial Offences Act (POA) for the resolution of disputes. This new system will allow for the faster and easier process to resolve parking tag disputes than the current court system. The POA system will continue for all parking tags issued prior to August 28, 2017. It is projected that most matters will be dealt with by June 30, 2018.
Under the new system:
- Legal Services will assume the lead role of managing/administering the dispute review process at Screening Offices. Screening Officers perform the initial review / screening of disputes and will have the authority to uphold, vary or cancel the parking penalty and fees.
- Court Services will shift its focus from using the provincial courts for parking disputes to supporting and administering the Administrative Penalty Tribunal. Council appointed Hearing Officers will have final authority in the review of Screening Officer Decisions.
- Revenue Services Parking Violation Operations will continue to be responsible for processing payments, mailing notices, and overseeing the collection of outstanding penalties, including the plate denial process.
- Toronto Police Service’s Parking Enforcement Unit will continue to enforce the City’s parking by-laws through the issuance of penalty notices (i.e. parking tags).
- Parking Tags Revenues will continue to be included in the Non-Program Revenue Budget for revenues generated from parking violation notices issued to support parking by-law initiatives and other related City programs.
Our Key Issues & Priority Actions
- Implemented the New Administrative Penalty System (APS) effective August 28, 2017. This system has created an easier, faster and more efficient process for the resolution of parking violation disputes.
- Greater access to dispute resolution services that are more accessible and efficient than those allowed under the Provincial Offences Act (POA).
- The POA system will continue to operate for those parking tags issued prior to August 28, 2017, and that it is anticipated that most matters will have been dealt with by June 30, 2018. The incremental operating costs have been included in the 2018 Preliminary Operating Budget.
- Promoting behavioural changes and increased compliance with By-laws by:
- Continuing the Habitual Offender Program.
- The increased Rush Hour Route Fines during peak City travel times.
- Continuing more strict enforcement during rush hours with regular updates to the public.
- Responding to public emergencies/needs during rush hour.
- Implementing mobile pay for on street parking so users can pay and extend their payments remotely.
2018 Operating Budget Highlights
- The 2018 Preliminary Operating Budget of $72.204 million in gross expenditures and ($37.014) million net represents an increase of $6.178 million from the 2017 Approved Net Operating Budget. The Program could not meet the budget target due to the following factors:
- Increased MTO Driver Information Search Fee as required under the new APS process of $3.903 million.
- Increased Inter-divisional Charges from Legal Services and Court Services due to annualization of the support costs for APS, and POA system extension into 2018, as well as request of 3 new temporary position to support the ongoing POA appeals and reopening.
- Reduction in revenue due to lower ticket issuance and collection rate.
- Strategies have been identified to help mitigate the above budget pressures through reduction in Premium Pay and efficiency savings.
- Staff complement will remain the same at 394 from 2017 to 2018.
- The 2018 Preliminary Operating Budget provides funding for 5 services: Police Parking Enforcement, Revenue Services Parking Violation Operations, Court Services Judicial Processing, Legal Services and Parking Tags Revenue, that combined deliver Parking Tags Operations for the City of Toronto.