The Policy, Planning, Finance and Administration (PPF&A) Division provides centralized financial and administrative support to the Deputy City Manager and Cluster B Programs so that they can focus on providing services to the residents and businesses in the City of Toronto.

Budget Notes

Policy, Planning, Finance and Administration provides centralized financial and administrative support to the Deputy City Manager and Cluster B divisions so they can focus on providing services to the residents and businesses in the City of Toronto.

Policy, Planning, Finance & Administration (PPF&A) provides centralized financial and administrative support to the Deputy City Manager and Cluster B Programs so they can focus on providing services to Toronto’s residents and businesses.

The total cost to deliver these services is $23.181 million gross and $9.099 million net. Through operational efficiencies, the Program is able to fully offset $0.049 million in operating budget pressures arising mainly from inflation for salaries and benefit costs while maintaining the 2017 levels for 2018.

Fast Facts

  • Processed over 56,000 vendor invoices
  • Issued over 37,000 customer invoices
  • Processed $155 million in accounts receivable transactions
  • Processed bi-weekly payroll files for over 6,200 Cluster B employees
  • Conducted 140 public consultation events to support Cluster B projects
  • Distributed approximately 15,000 emergency preparedness publications across Toronto in multiple languages
  • Led the Cluster B process for Excellence Toronto certification, achieving Bronze certification in 2017

Trends

  • The Office of Emergency Management has maintained a current Business Impact Analysis for all City Programs since 2013. 91% of City Programs have completed all Business Continuity plans.
  • The Program continues to transform service delivery through automation and streamlining processes.
  • For 2018 and onwards, the Program anticipates that it will continue to maintain current service levels.

Key Service Deliverables for 2018

PPF&A offers centralized financial and administrative support to the Deputy City Manager and Cluster B Programs so they can focus on providing services to Toronto’s residents and businesses.

The 2018 Operating Budget will enable PPF&A to continue to:

  • The implementation of PPF&A’s Strategic Plan objectives:
    • Service excellence;
    • Responsible management of public resources; and
    • Commitment to staff.
  • Provide financial and administrative support to Cluster B Programs.
  • Provide continuous liaison and construction coordination with external organizations to integrate with City capital projects, minimizing aggregate construction disruption to the public.
  • Maintain 100% compliance with Municipal Code Chapter 59: Emergency Management requirements and those under the Emergency Management and Civil Protection Act.
  • Ensure ongoing readiness of the City’s Emergency Operations Centre and ability to have it staffed within 2 hours of a request for activation.

Our Key Issues & Priority Actions

  • Implementing new corporate technology, policies and processes to automate manual processes while maintaining service levels.
    • Leverage corporate technology improvements such as Employee Self-Serve/Management Self-Serve, e-Time, and SAP Ariba projects.
  • Attracting and retaining skilled staff
    • Continue to focus on staff training and cross-training to enhance skill sets.
    • Provide development opportunities for staff through acting assignments and special projects.
    • Build workforce capacity with support from Human Resources to fill vacant positions.
    • Document key business processes to clarify roles and responsibilities.

2018 Operating Budget Highlights

  • The 2018 Preliminary Operating Budget for PPF&A is $23.181 million gross and $9.099 million representing an increase of 0% to the 2017 Approved Operating Budget. The Program achieved the target of 0% net change through:
    • Base expenditure reductions ($0.049 million) from hydro costs.
  • New and enhanced funding of $0.373 million is included for:
    • Coordinators Outreach & Special Projects to engage the public in the Basement Flooding Protection Program and Local Roads Resurfacing Program
  • Staff complement will increase by 2.6 from 2017 to 2018 from 190.4 positions to 193.1 positions.
  • The 2018 Preliminary Operating Budget provides funding for the ongoing support to the Deputy City Manager and Cluster B Divisions, ongoing readiness of the City’s Emergency Operations Centre, and continuation of coordinating major capital projects through:
    • Corporate Leadership
    • Organizational Effectiveness
    • Emergency Management
    • Financial Management
    • Program Support